At yes. every kid. our purpose ⁠⁠i⁠⁠s ⁠⁠t⁠⁠o ⁠t⁠ransform educa⁠t⁠⁠i⁠on⁠ t⁠o be as d⁠i⁠verse as ⁠t⁠he k⁠i⁠ds ⁠i⁠⁠t⁠’s des⁠i⁠gned⁠ t⁠o serve. Instead of allowing politicians and special interests to rule education, we can unleash the extraordinary potential of every kid by treating them with dignity and empowering them to make decisions that are best for them. Join us as we give a voice to every parent, student, and teacher who shares that goal.

yes. every kid. is part of the Stand Together philanthropic community.

The Sr. Manager, Implementation plays a key role in leading yes. every kid. foundation’s (YesF) work to support successful implementation by translating education freedom policy into executable, scalable programs.

The Sr. Manager will lead day-to-day execution of YesF’s federal and state-based implementation priorities and related initiatives, working directly with organization leaders, administrators, partners and internal teams to translate policy into action.

This hands-on role will be focused on delivering high-quality implementation support from start-up strategy to operational execution. The Sr. Manager will help translate policy into practice by developing tools, solving operational challenges and supporting programs that are simple, accessible and effective for families.

This role may be performed remotely with frequent travel.

How You Will Contribute:

• Lead key workstreams across YesF’s federal and state implementation portfolio, with primary responsibility for federal scholarship initiatives

• Design and deliver implementation supports including cohort-based learning, startup advisory support and scalable tools to accelerate launch and growth of programs.

• Work directly with organization leaders to support launch readiness, operational planning and early-stage implementation

• Develop and deliver practical implementation tools, including startup playbooks, compliance guidance, donor engagement strategies and resources

• Translate federal policy and emerging guidance into clear, actionable steps for SGOs and partners.

• Support YesF’s engagement with federal agencies by helping translate implementation insights into feedback and recommendations that promote a clear, workable regulatory environment for SGOs

• Manage timelines and deliverables across multiple implementation engagements

• Support coordination with national partners and stakeholders to share learning and strengthen implementation approaches

• Draft high-quality memos, briefings and external deliverables to support strategy and communication

What You Will Bring:

• A self-starter with an entrepreneurial mindset who takes initiative, identifies opportunities and moves work forward

• You are comfortable owning workstreams, managing details and delivering high-quality outputs in fast-moving environments

• A builder who thrives in creating structure, solving problems and helping stand up new programs

• 5-8 years of experience in policy implementation, program management, nonprofit operations or a related field

• Strong understanding of program operations and execution, ideally with exposure to education programs, tax credits, and/or non-profit environments

• Excellent written communicator, able to translate complex ideas into clear, practical guidance

• Capable of managing multiple priorities and meeting deadlines and skilled at managing both strategy and execution, with strong attention to detail

• Comfortable working directly with external partners while staying aligned internally

• Motivated by expanding education opportunity and ensuring programs work well for families

• The willingness and ability to travel up to 35% of the time.

Standout Candidates Will Also Bring:

• Exposure to fundraising and donor strategy

• Experience working across multiple states or in a national policy environment

• Experience building operational playbooks, accelerators, or cohort-based programs

What We Offer:

• Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
• A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
• Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
• Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working for an organization within the Stand Together philanthropic community is different from many other places. The culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers employees to be entrepreneurial, to innovate, and to continually drive transformation.

We believe diversity fuels creativity, broadens knowledge, and helps drive success.  That is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, and respect.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

Preferred qualifications:

• Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
• Background in enablement, L&D, or change management in a technology environment
• Experience in an internal AI or enterprise AI adoption role
• Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
• Background in product operations, business operations, or technical program management.
• Working knowledge of AI governance or Responsible AI principles.

#LI-MM1 #LI-Hybrid

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Company Description

⚡️💡 About Assystem

Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic nuclear infrastructure projects, subject to high safety and security requirements.

Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.

🤝 Why Join the Community of Switchers?

Join your future team supporting one of the UK’s most significant nuclear infrastructure programmes, helping drive intelligent replication and civil detailing delivery across complex reinforced concrete structures.

You will work closely with civil engineers, detailers, project management and client stakeholders, ensuring technical consistency, configuration control and compliant delivery throughout the project lifecycle.

Some of thee benefits include:

🏡 Hybrid Working Opportunity

🕒 Flexible working hours

🛡️ Market Leading Pension scheme (8% company contribution / 4% personal contribution)

💼 Professional fees covered fully

💰 Employee referral scheme

🤒 Competitive Sick Pay - Support when you need it

🏥 Income Protection & 3x Salary Death-in-Service Cover

📞 24⁄7 Employee Support Line - Mental health, financial & legal help

… and more

Job Description

This is a hybrid role, with candidates considered within commutable distance of Bristol or open to supported relocation.

Your role will include:

• Lead technical oversight across civil detailing contract delivery activities
• Coordinate technical leads reviewing detailing and construction deliverables regularly
• Manage technical interfaces between detailers, project teams and stakeholders
• Support tender evaluations and technical assessment of supplier submissions
• Chair technical workshops, coordination meetings and collaborative review sessions
• Ensure compliance with project standards and replication principles throughout
• Support configuration management and technical change control processes effectively
• Escalate technical risks, programme deviations and potential non-conformances appropriately
• Review design risks and support CDM compliance activities consistently
• Produce technical reports supporting project governance and delivery oversight

Qualifications

🛠️ Nuclear experience is not essential, but is of course welcome. If you have worked within a highly regulated environment, your skills and approach are highly transferable and of strong interest to us.

We also recognise that the perfect candidate rarely exists. If you feel you meet around 80% of the criteria and are motivated to develop further, we would strongly encourage you to apply.

• Degree qualified in Civil Engineering or similar discipline
• Experience within regulated engineering or infrastructure project environments
• Knowledge of civil detailing and reinforced concrete delivery processes
• Understanding of engineering design review and technical governance activities
• Experience coordinating technical stakeholders across complex delivery programmes
• Familiarity with configuration management and change control processes
• Knowledge of construction health and safety regulations and CDM
• Experience reviewing technical documentation and supplier deliverables
• RCC or nuclear civil engineering knowledge is advantageous
• Strong communication and technical coordination skills across multidisciplinary teams

Additional Information

🌟 Why Apply?

Join Assystem and become a key player in delivering critical nuclear projects that shape the future of energy. Embrace this opportunity to excel in a dynamic environment where your expertise and leadership will drive global innovation.

🌟 Your Benefits Package

🏠 Hybrid Working – Flexibility to work from home and the office

🏖️ 25 Days Annual Leave + Bank Holidays

🔄 Buy & Sell Holiday – Make your time off work for you

💰 8% Company Pension Contributions

🛡️ Income Protection & 3x Salary Death-in-Service Cover

🤒 Competitive Sick Pay – Support when you need it

🏥 Healthcare Cash Plan – Claim back on dental, optical & more

💪 Free Digital Gym Access – Expert-led fitness classes

🎁 Exclusive Discounts – Restaurants, days out & top brands

📞 24⁄7 Employee Support Line – Mental health, financial & legal help

🚴 Cycle to Work Scheme – Save money & go green

💉 Free Flu Jabs & Eye Test Vouchers

🧾 Paid Professional Membership Fees

❤️ Volunteer Days – Make a difference on company time

Bring your unique contributions and help us shape the future.

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

Company Description

Join us and make YOUR mark on the World!

Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability.

Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact.

Job Description

We have an opening for an Associate Program Leader (APL) for Supply Chain Security. You will have responsibility for leading the growth, development and execution of a portfolio of work focused on understanding and mitigating national security risks related to disruption of supply chains. Potential disruptions may stem from cyber threats. Additionally, concerns about companies like Huawei and their presence in 5G communication infrastructure serves as an example. Others include more broad gray zone-type threats like China’s dominance of the supply of rare earth minerals. You will be a key member of the Cyber and Infrastructure Resilience Program management team and will be expected to contribute broadly to the leadership and strategic objectives of the program. This position will be in the Cyber and Infrastructure Resilience (CIR) Program within the Global Security Principal Directorate’s Energy and Homeland Security (E) Program.

This position is within the Global Security Principal Directorate’s Energy and Homeland Security (E) Program and will programmatically report to the Program Leader for Critical Infrastructure Resilience. This is a jointly funded position through Global Security and direct programmatic work.

This position may offer a hybrid schedule, which includes the flexibility to work from home one or more days per week, after a probationary period. The specifics of the hybrid schedule, including the exact number of days required in the office and virtual work options, may vary based on the needs of the team and the organization.

In this role, you will

• Develop and drive new Supply Chain Security program growth opportunities through interactions with current and potential sponsors and the development of research proposals. Utilize technical expertise to attract and retain projects, programs and funding.
• Provide direction and technical leadership to the portfolio to ensure excellence in execution of technical work in the program. Maintain and ensure quality standards for deliverables, publications and presentations. Manage the portfolio to achieve established goals and objectives within schedule and budget constraints. Provide solutions to complex problems and establish objectives.
• Develop an integrated strategy for the Supply Chain Security portfolio that leverages the strengths of the Laboratory and is consistent with the broader goals of the Cyber and Infrastructure Resilience (CIR) and E Programs. Actively participate in strategic planning for the CIR Program.
• Attract, retain, and develop high quality staff to support the portfolio of projects in collaboration with counterparts, management and matrix organizations.
• Increase the visibility and impact of LLNL by leveraging existing technology, programs, resources and partnerships to develop new capabilities, new applications or discoveries, resulting in new opportunities.
• Develop, maintain, and enhance engagement with current and potential sponsors, industrial and academic partners, technology leaders, and other stakeholders. Enhance the visibility of LLNL work through engagement in appropriate venues and promote LLNL skills, expertise and technologies.
• Work closely with the CIR Program Leader to ensure coordination across the program. Interface with organization both within LLNL and at other national laboratories and partners, representing LLNL at meetings that require coordination for projects within the CIR Program.
• Perform other duties as assigned.

Additional job responsibilities at the SEL.5 level

• Influence strategic technical decisions made by senior management and external customers. Champion new programs and cultivate relationships with U.S. Government sponsor leadership.
• Serve as an organization spokesperson to LLNL management and/or external advisor to sponsors and serve on external scientific or technical committees.
• Lead and develop advancements in cutting-edge principles, theories, concepts, and technologies.

Qualifications

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Master’s degree in engineering, physical science or social science, or a related field, or the equivalent combination of education and significant related experience.
• Significant experience leading the application and development of principles, theories and concepts in a creative and innovative fashion in one or more of the following areas: infrastructure resilience, cybersecurity, modeling and simulation, systems analysis, data analytics and optimization.
• Significant experience successfully growing programs through proposal writing and sponsor engagement.
• Significant experience managing and leading a multidisciplinary team, motivating and collaborating with other personnel in achieving project objectives.
• Demonstrated ability to partner effectively with other laboratories and outside organizations.
• Ability to develop and articulate strategic direction and value propositions.
• Expert communication, facilitation, and collaboration skills necessary to effectively present, explain, and advise senior management and/or external sponsors regarding technical information and progress within the program.
• Ability to travel for sponsor and customer interaction.

Additional qualifications at the SEL.5 Level

• Extensive experience and demonstrated expertise to consistently develop and/or produce cutting-edge technical products and/or principles.
• Extensive experience growing and leading programs with a focus on critical infrastructure systems and system resilience.
• Extensive experience managing and leading R&D project portfolios, nurturing innovative program and technology developments and the ability to plan the integration and implementation of new programs and/or operational best practices.

Qualifications We Desire

• Active SCI clearance and experience interacting with the Intelligence Community.
• Experience working with the Department of Defense, the Department of Energy’s Office of Cybersecurity, Energy Security and Emergency Response, and/or the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency.

Pay Range

$227,430 - $346,140  Annually

$227,430 - $288,396  Annually for the SEL.4 level

$272,970 - $346,140  Annually for the SEL.5 level

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage.  An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Additional Information

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  Also, you must have the ability to obtain and maintain Sensitive Compartmented Information (SCI) access.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.

What You Will Do (key responsibilities for this role include but are not limited to):

• Technical leadership across disciplines: Act as the senior technical reviewer for the Project Engineering team’s deliverables. You’ll be comfortable across mechanical, process, structural, electrical and I&C work — even where it isn’t your primary discipline — and you’ll set the bar for what’s good enough to leave the team.

• Engineering process and quality: Define and own how technical work gets done in Delivery — review gates, drawing and specification checklists, technical bid evaluations, vendor data review, and lessons-learned loops. The bar is that the team’s output looks the same regardless of who produced it.

• Project execution support: Partner with Project Managers as the senior engineering counterpart on live projects — unblocking technical decisions, escalating risks early, supporting client and authority reviews, and making sure engineering deliverables land on time, in scope, and at the right quality.

• Vendor, EPC, and customer engineering: Lead engineering interactions with EPC partners, OEMs, and customer engineering teams. Review their submissions critically, hold them to spec, and stay engaged through to resolution when things aren’t right.

• People leadership and team building: Lead a multi-discipline team of Project Engineers. Your job is as much to grow them as it is to deploy them — set clear expectations, give honest feedback, and recruit what the team is missing.

• Cross-functional interface with HQ: Act as the Delivery team’s primary engineering interface with Product/Design at HQ — translating field learnings into product input and product changes into delivery-ready engineering.

• Safety, compliance, and standards: Make sure projects meet applicable industry codes, regulatory requirements, and Rondo standards, and that safety is treated as foundational during the different project engineering phases.

• Continuous improvement: Keep improving the team’s templates, checklists, review standards, and tooling, and feed lessons from each project back in.

What You Will Bring:

• Degree in an engineering discipline; Mechanical or Chemical/Process strongly preferred.

• 10+ years of total experience, including 7+ years of hands-on engineering on large industrial, energy, or process plants and 3+ years line-managing engineers.

• All-rounder technical fluency — you can read and challenge work across P&IDs, piping isometrics, equipment datasheets, SLDs, general arrangements and layouts, structural calculations, and I&C/control diagrams, even where it isn’t your primary discipline.

• You still enjoy the technical work itself: red-lining a drawing, writing a clean specification, pushing back on a vendor with data. Not just managing the people who do.

• Track record of building, growing, and retaining engineering teams.

• Experience delivering large-scale capital projects (>25 MUSD) in energy, power, oil & gas, chemicals, or heavy industrial.

• Strong leadership, communication, and negotiation skills. Comfortable being the most senior engineer in the room, and equally comfortable saying “I don’t know — let’s find out”.

• Comfortable surfacing problems early, including ones you own. You’d rather have an awkward conversation now than a worse one later.

• Bias to action — you start on what obviously needs doing without waiting to be asked, and bring people along rather than going around them.

• Curious quick learner with strong analytical and problem-solving skills; entrepreneurial and self-motivated.

• Flexibility to work across multiple time zones (Australia east coast through U.S. west coast) and travel internationally to project sites and HQ as required.

• Passion for safety and environmental stewardship.

• Fluent in English (written and spoken); Spanish or other languages a strong plus.

• Valid driver’s license.

Bonus Points!

• Background in industrial process plants — anything from Oil & Gas and petrochemicals to biomass, CSP, or combined-cycle power.

• Prior experience building or scaling an engineering team from a small base.

• Experience in a fast-paced start-up environment deploying novel technologies at large scale.

• Familiarity with international project codes (ASME, API, EN, IEC) across multiple jurisdictions.

What We Offer:

• Comprehensive Medical Benefits
• Very competitive salary plus equity in a quickly-scaling company
• Opportunity to impact industrial carbonization on a daily basis

This role is hybrid in Madrid and necessitates being on-site at our projects internationally as required for the success of the project. The estimated annual salary range for this role is TBD and it would be eligible for Rondo’s excellent benefits listed above plus additional compensation in the form of equity. Please note that some pay bands may have wide ranges of compensation to accommodate candidates’ diverse sets of skill levels and experience.

About the Company

We are transforming industrial decarbonization with our innovative Rondo Heat Battery technology. Rondo is deploying low-cost, zero-carbon Rondo Heat Batteries to accelerate the deployment of renewable energy and to significantly decarbonize industrial processes that are commonly thought of as “difficult-to-decarbonize”. Our heat batteries charge from intermittent renewables to provide high temperature, continuous heat for customers safely, reliably, at an unprecedented 98% efficiency - and at a cost point that is lower than any other method.

Our technology is designed to replace fossil-fired boilers. By enabling industries to adopt renewable energy without costly factory changes, we are accelerating the transition to a sustainable future. With over $160 million in funding and partnerships across critical industrial sectors, Rondo is scaling rapidly to meet global demand.

Rondo Energy is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do their best work. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities.

Rondo is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the interview process, please let our recruiting team know.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias.

Note to Recruitment Agencies: Rondo does not accept unsolicited agency resumes. Furthermore, Rondo Energy does not pay placement fees for candidates submitted by any agency other than its approved partners.

What You Will Do (key responsibilities for this role include but are not limited to):

• Technical leadership across disciplines: Act as the senior technical reviewer for the Project Engineering team’s deliverables. You’ll be comfortable across mechanical, process, structural, electrical and I&C work — even where it isn’t your primary discipline — and you’ll set the bar for what’s good enough to leave the team.

• Engineering process and quality: Define and own how technical work gets done in Delivery — review gates, drawing and specification checklists, technical bid evaluations, vendor data review, and lessons-learned loops. The bar is that the team’s output looks the same regardless of who produced it.

• Project execution support: Partner with Project Managers as the senior engineering counterpart on live projects — unblocking technical decisions, escalating risks early, supporting client and authority reviews, and making sure engineering deliverables land on time, in scope, and at the right quality.

• Vendor, EPC, and customer engineering: Lead engineering interactions with EPC partners, OEMs, and customer engineering teams. Review their submissions critically, hold them to spec, and stay engaged through to resolution when things aren’t right.

• People leadership and team building: Lead a multi-discipline team of Project Engineers. Your job is as much to grow them as it is to deploy them — set clear expectations, give honest feedback, and recruit what the team is missing.

• Cross-functional interface with HQ: Act as the Delivery team’s primary engineering interface with Product/Design at HQ — translating field learnings into product input and product changes into delivery-ready engineering.

• Safety, compliance, and standards: Make sure projects meet applicable industry codes, regulatory requirements, and Rondo standards, and that safety is treated as foundational during the different project engineering phases.

• Continuous improvement: Keep improving the team’s templates, checklists, review standards, and tooling, and feed lessons from each project back in.

What You Will Bring:

• Degree in an engineering discipline; Mechanical or Chemical/Process strongly preferred.

• 10+ years of total experience, including 7+ years of hands-on engineering on large industrial, energy, or process plants and 3+ years line-managing engineers.

• All-rounder technical fluency — you can read and challenge work across P&IDs, piping isometrics, equipment datasheets, SLDs, general arrangements and layouts, structural calculations, and I&C/control diagrams, even where it isn’t your primary discipline.

• You still enjoy the technical work itself: red-lining a drawing, writing a clean specification, pushing back on a vendor with data. Not just managing the people who do.

• Track record of building, growing, and retaining engineering teams.

• Experience delivering large-scale capital projects (>25 MUSD) in energy, power, oil & gas, chemicals, or heavy industrial.

• Strong leadership, communication, and negotiation skills. Comfortable being the most senior engineer in the room, and equally comfortable saying “I don’t know — let’s find out”.

• Comfortable surfacing problems early, including ones you own. You’d rather have an awkward conversation now than a worse one later.

• Bias to action — you start on what obviously needs doing without waiting to be asked, and bring people along rather than going around them.

• Curious quick learner with strong analytical and problem-solving skills; entrepreneurial and self-motivated.

• Flexibility to work across multiple time zones (Australia east coast through U.S. west coast) and travel internationally to project sites and HQ as required.

• Passion for safety and environmental stewardship.

• Fluent in English (written and spoken); Spanish or other languages a strong plus.

• Valid driver’s license.

Bonus Points!

• Background in industrial process plants — anything from Oil & Gas and petrochemicals to biomass, CSP, or combined-cycle power.

• Prior experience building or scaling an engineering team from a small base.

• Experience in a fast-paced start-up environment deploying novel technologies at large scale.

• Familiarity with international project codes (ASME, API, EN, IEC) across multiple jurisdictions.

What We Offer:

• Comprehensive Medical Benefits
• Very competitive salary plus equity in a quickly-scaling company
• Opportunity to impact industrial carbonization on a daily basis

This role is hybrid in Madrid and necessitates being on-site at our projects internationally as required for the success of the project. The estimated annual salary range for this role is TBD and it would be eligible for Rondo’s excellent benefits listed above plus additional compensation in the form of equity. Please note that some pay bands may have wide ranges of compensation to accommodate candidates’ diverse sets of skill levels and experience.

About the Company

We are transforming industrial decarbonization with our innovative Rondo Heat Battery technology. Rondo is deploying low-cost, zero-carbon Rondo Heat Batteries to accelerate the deployment of renewable energy and to significantly decarbonize industrial processes that are commonly thought of as “difficult-to-decarbonize”. Our heat batteries charge from intermittent renewables to provide high temperature, continuous heat for customers safely, reliably, at an unprecedented 98% efficiency - and at a cost point that is lower than any other method.

Our technology is designed to replace fossil-fired boilers. By enabling industries to adopt renewable energy without costly factory changes, we are accelerating the transition to a sustainable future. With over $160 million in funding and partnerships across critical industrial sectors, Rondo is scaling rapidly to meet global demand.

Rondo Energy is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do their best work. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities.

Rondo is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the interview process, please let our recruiting team know.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias.

Note to Recruitment Agencies: Rondo does not accept unsolicited agency resumes. Furthermore, Rondo Energy does not pay placement fees for candidates submitted by any agency other than its approved partners.

About the role

As a Program Manager in Member Experience, you will play a key role in driving compliance and operational excellence within Chime’s dispute operations. This position focuses on maintaining adherence to key regulations such as Regulation E, Regulation Z, and UDAAP while improving the end-to-end dispute experience for members and agents.

You will lead cross functional projects that strengthen controls, close compliance gaps, and enhance operational efficiency to ensure that Chime’s dispute processes remain consistent, transparent, and aligned with regulatory standards. This role is ideal for someone who can combine deep disputes and compliance expertise with strong program management and documentation skills to deliver measurable outcomes.

The base salary offered for this role and level of experience will begin at $116,000.00 and $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own and improve process documentation (e.g., member journey maps, knowledge base library, standard operating procedures), acting as a subject matter expert of the dispute resolution process and experience.
  • Review and respond to internal and external audit requests, including sponsor bank and control testing reviews, ensuring all findings are analyzed, addressed, and remediated within established timelines.
  • Support dispute-related inquiries, analyzing themes, providing responses for internal and bank-partner reviews, and summarizing key trends and recommendations to improve member and agent experiences.
• Monitor and report on key metrics related to dispute operations, compliance, and member experience to assess performance and drive improvements. Continuously analyze data and identify areas of friction, scope problem statements, build project plans, and own execution to drive improvement to key metrics.
  • Develop and share compelling data-based insights about the member experience and project impact with Product, Risk and other organizations; gain other organizations’ support for your projects; influence other organization’s roadmaps to deliver member and agent experience improvements.
  • Partner with Vendor Operations, Quality, Learning, Content and others to identify agent improvement opportunities; team up to execute on those opportunities.
  • Support launch readiness efforts for new products/features; work closely with Finance, Workforce Management, Vendor Operations and others to ensure operational readiness; provide impact analysis on the member and agent experiences and advocate for improvements.
  • Contribute to a culture of trust, collaboration and commitment to excellence.
  • Perform other ad hoc tasks and responsibilities as assigned.

To thrive in this role, you have

• 6+ years experience in product operations, product management, program management, consulting, or similar analytical roles at a financial services organization
• 3+ years of experience in card issuer dispute operations with comprehensive knowledge of Regulation E, Regulation Z, and UDAAP, including the ability to interpret and apply these requirements to operational processes
• Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
• Experience working with cross-functional teams such as product managers, data analysts, operations analysts, engineers in building operations processes and systems
• Preference for candidates with deep experience in process management and continuous improvement
• Excellent communication and presentation skills; ability to foster collaboration and facilitate teamwork
• Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
• Highly motivated self-starter with a desire to grow and learn

#LI-MM1 #LI-Remote

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

Preferred qualifications:

• Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
• Background in enablement, L&D, or change management in a technology environment
• Experience in an internal AI or enterprise AI adoption role
• Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
• Background in product operations, business operations, or technical program management.
• Working knowledge of AI governance or Responsible AI principles.

#LI-MM1 #LI-Hybrid

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Why you’ll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent!

About the Opportunity: We are currently looking for an Implementation Business Analyst! As an Implementation Business Analyst, you will play a critical part in implementing a modern loan servicing platform used by lenders and servicers in the consumer and mortgage lending markets in the United States. Your focus will be ensuring a successful customer implementation within key areas of focus, to include business process, loan data and integrations.

You will also be working with internal and external clients to validate, test, and implement new business features, business rules, workflows, and upgrades to existing features that are required to support regulatory requirements and loan servicing business operations. You will work directly with the customer, engineering, and product teams to deliver capabilities and features to customers. You may also create product documentation to support those features and internal and external training documentation.

If you are looking for a new challenge, love working with smart, skilled teammates and enjoy the world of mortgage servicing, then look no further!  Our team will provide you with the best tools, resources and compensation to get the job done…and enjoy every minute of it.

Your Day-to-Day at Sagent:

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations
• Conduct discovery sessions with clients to understand business needs.
• Document functional and non-functional requirements.
• Translate business requirements into SaaS solution capabilities.
• Collaborate with product and implementation teams to tailor configurations.
• Serve as the liaison between the customer and internal teams.
• Provide regular updates, manage expectations, and facilitate decision-making.
• Analyze current customer workflows and identify gaps.
• Recommend process improvements aligned with SaaS capabilities.
• Assist in creating user guides and training materials.
• Support onboarding and training sessions for end-users.
• Validate system configurations against business requirements.
• Define UAT scenarios and success criteria.
• Coordinate UAT execution, triage issues, and provide feedback.
• Help customers adapt to new workflows and system changes.
• Identify and mitigate adoption risks.
• Ensure all implementation tasks are completed before launch.
• Support cutover planning and execution.
• Triage and resolve post-launch issues.
• Coordinate with support and engineering teams as needed.
• Maintain accurate records of requirements, decisions, and configurations.
• Ensure knowledge transfer to support and account management teams.

We’d love to hear from you if you have:

• Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields
• 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight
• 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired
• 3+ years of hands-on business analyst, development, project management, or testing experience
• Knowledge of mortgage servicing regulatory climates and its impacts on the lending process
• Experience creating business designs, test plans, testing scripts, and system requirements
• Excellent written and verbal communication skills
• Experience working with content management systems
• Experience working with on and offshore teams is required
• Experience with the entire PDLC process
• You are a self-starter and can manage multiple activities and priorities
• Experience with Claims or Invoice solutions and processes
• Experience with loan data and servicing conversions
• Experience with APIs and system integrations

Travel:  Is not generally required, but some travel to customer sites may be necessary (depending on the project), and occasional team building activities and events will be in-person.

#LI-AN

#LI-REMOTE

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1!  We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.’s decades of market-leading fintech expertise with Warburg Pincus’ skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We’re growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Description🤓At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla,...

Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business....

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Project Manager, Sports (Hybrid)Full time, Temporary, Florence (no more than one to two hour away), ItalyThe...

🇨🇦 CAD 95,000 to CAD 110,000 salary, depending on experience, on a full time, permanent employment contract  
🌎 Fully remote working anywhere in Canada! 
🏖️ 33 Days Paid Leave and Benefits 
✨ Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments. 
💻 Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance
​​​​​​​
Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location). 

ABOUT US

Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.   

The Role 

This role owns one of our largest and most valuable clients - a globally recognisable name in major US sport - end to end. You’re the day-to-day lead: you drive the work, keep a complex set of projects moving, and make sure things ship. You also spot where the account can grow, and go after it. 

You’ll work across product, engineering, delivery and content, and you’ll unblock what’s stuck rather than wait to be told it’s stuck. It’s a role with genuine autonomy, and genuine accountability for what gets delivered. 

Sports Focus

Our client is in major US sport, which sets the rhythm of the work. A playoff run, a trade, a Draft moment or an injury can shift priorities overnight. Basketball knowledge helps here - not as trivia, but because it lets you anticipate those moments rather than react to them. 

You don’t need to be an analyst, but you should be genuinely interested in the sport and understand the shape of an NBA season, from regular season through Playoffs, Finals, the Draft and free agency. The strongest candidates will sense how fan behaviour, content timing and client pressure shift across it. 

What You'll Do

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem. 
• Pull together product, engineering, delivery and operations to land what’s been committed. 
• Make sure what we ship to the client is right - both the quality and the substance. 
• Be the client’s main point of contact, including daily requests from their executives. 
• Turn client requests into clear priorities and next steps. 
• Own account planning - roadmap, renewals, expansions and the commercial detail. 
• Own client reporting, and make it something they act on rather than just read. 
• Handle incidents and escalations calmly - set expectations, align people, drive a resolution. 
• Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation. 

What We Are Looking For

• You work proactively and independently, and you can hold a lot of moving parts at once. 
• You think critically about what a client actually needs, not just what they asked for. 
• You’re comfortable working across teams and getting things done without formal authority. 
• You communicate sharply - complex things, said simply. 
• You’ve managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability). 
• You can work US Eastern Time hours, with reliable internet. 
• You have a genuine interest in basketball. 

RECRUITMENT PROCESS 

• An initial call with a member of the Operations team. 
• A compensated exercise to test skills relevant to the role. 
• Interview and exercise review with Andy (Chief Delivery Officer). 
• Final interview with Bob (Founder & CEO). 

And that’s it! 

💸 Up to USD 80,000 per year, on a full time, contractor contract  
🌎 Fully remote working! 
✨ Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments. 
💻 Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance
​​​​​​​
Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location). 

ABOUT US

Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.   

The Role 

This role owns one of our largest and most valuable clients - a globally recognisable name in major US sport - end to end. You’re the day-to-day lead: you drive the work, keep a complex set of projects moving, and make sure things ship. You also spot where the account can grow, and go after it. 

You’ll work across product, engineering, delivery and content, and you’ll unblock what’s stuck rather than wait to be told it’s stuck. It’s a role with genuine autonomy, and genuine accountability for what gets delivered. 

Sports Focus

Our client is in major US sport, which sets the rhythm of the work. A playoff run, a trade, a Draft moment or an injury can shift priorities overnight. Basketball knowledge helps here - not as trivia, but because it lets you anticipate those moments rather than react to them. 

You don’t need to be an analyst, but you should be genuinely interested in the sport and understand the shape of an NBA season, from regular season through Playoffs, Finals, the Draft and free agency. The strongest candidates will sense how fan behaviour, content timing and client pressure shift across it. 

What You'll Do

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem. 
• Pull together product, engineering, delivery and operations to land what’s been committed. 
• Make sure what we ship to the client is right - both the quality and the substance. 
• Be the client’s main point of contact, including daily requests from their executives. 
• Turn client requests into clear priorities and next steps. 
• Own account planning - roadmap, renewals, expansions and the commercial detail. 
• Own client reporting, and make it something they act on rather than just read. 
• Handle incidents and escalations calmly - set expectations, align people, drive a resolution. 
• Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation. 

What We Are Looking For

• You work proactively and independently, and you can hold a lot of moving parts at once. 
• You think critically about what a client actually needs, not just what they asked for. 
• You’re comfortable working across teams and getting things done without formal authority. 
• You communicate sharply - complex things, said simply. 
• You’ve managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability). 
• You can work US Eastern Time hours, with reliable internet. 
• You have a genuine interest in basketball. 

RECRUITMENT PROCESS 

• An initial call with a member of the Operations team. 
• A compensated exercise to test skills relevant to the role. 
• Interview and exercise review with Andy (Chief Delivery Officer). 
• Final interview with Bob (Founder & CEO). 

And that’s it! 

Headquarters: Pl. de Catalunya, 21 Barcelona, España, 08002 Spain
URL: http://knowmadmood.com

Somos una compañía líder en transformación digital que combina el talento, la tecnología y el negocio para sacar el máximo rendimiento ante los retos complejos que presenta el mercado a través de la innovación y el desarrollo sostenible con la misión de aportar valor a nuestros más de 500 clientes y acompañarlos en su transformación digital desde 1994.   

Actualmente contamos más de 3000 profesionales. Si eres un talento con ganas de enseñarnos todo tu expertise para ponerlo al servicio de nuestros clientes y que eres capaz de adaptarse y anticiparse al cambio con entereza y profesionalidad, ayudándonos día a día a conectar la tecnología con el conocimiento a través de la innovación. ¡knowmad mood tiene esta oferta para ti!

Si eres de los que dicen: ¡ahorremos tiempo, soy el QA que buscas! ¡𝐍𝐨𝐬𝐨𝐭𝐫𝐨𝐬 𝐝𝐞𝐜𝐢𝐦𝐨𝐬 𝐖𝐨𝐰🤩!

Key Responsibilities

• Define, implement, and lead the testing strategy for an API-centric architecture, with MuleSoft as the integration orchestrator.

• Plan and coordinate testing activities in a testing team working with Agile sprints

• Support team in Test design and test execution activities

• Oversee the end-to-end validation of business processes to implement in the project

• Drive automation and best practices for API and integration testing to cover customer journeys

• Facilitate clear communication between testing, business, and development teams

 

Skills & Experience

• Hands-on experience with API testing and middleware integration (preferably MuleSoft).

• Experience in leading testing activities in Agile, managing test planning and execution across sprints.

• Experience with test automation tools for APIs, test design, and relevant tools like Postman

• Experience in Azure DevOps

• English (C1)

Y con nosotros podrás disfrutar de:

👩 💻Plan de Carrera: Todos nuestros profesionales tienen a su disposición procesos diseñados específicamente para sus funciones dentro de la compañía: modelo de competencias, evaluaciones, planes de formación y certificación, proyectos y eventos.

✈Vacaciones: 22 días laborables + 2 días de libre disposición + 24 y 31 de diciembre (cierre empresa)

✨ Formación: Tendrás opciones para formarte en las últimas tecnologías y en INGLES! Además, podrás contar con nuestro programa de certificaciones oficiales y las licencias de Udemy Business.

🎁Sorpresas: Recibirás sorpresas en momentos especiales como en aniversarios con nosotros, en tus cumples y nacimientos de vuestros bebés👼.

🎈Plan Amigo: Puedes ser Embajador de nuestra marca a través de nuestro Plan Amigo y recibir una recompensa 🤑.

🌱Quokka: programa de actividades para promover el bienestar emocional, la actividad física, y la nutrición saludable

🏆Club de ventajas: Programa de beneficios y descuentos (ocio, tecnología, bienestar y salud...)

🤍Kudos: Iniciativa para fomentar una cultura de feedback y reconocimiento.

¡Los eventos son lo nuestro! Tenemos dos grandes congresos además de webinars y formaciones

¡Ah! Se nos olvidaba decirte que Los Reyes Magos también se pasan por knowmad mood...🫅🪄

Para estar al corriente de nuestras novedades síguenos aquí --> knowmad mood

Nos comprometemos con la igualdad de oportunidades y el respeto a la diversidad. Aplicamos nuestro Plan de Igualdad y el principio de no discriminación en todos nuestros procesos de selección

To apply: https://weworkremotely.com/remote-jobs/knowmad-mood-test-lead-test-manager

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

We’re seeking a full-time Software Engineering Manager for our Strategic Projects team. Reporting into our co-founder and Chief Strategy Officer, this team exists to show developers and organizations why Tailscale should be their default connectivity substrate, both for internal infrastructure and for embedding into customer-facing products. Aperture, our identity-aware LLM gateway, is one such initiative.

This is an AI-native team. We use coding agents heavily as a force multiplier and expect a manager to be a power user and a coach for others. Our customers demand a high bar on code quality, security, and operational rigour, and we treat that as a reason to use every tool available, including LLMs and coding agents, to ship fast without compromising it.

As Engineering Manager you will mentor a small team of senior engineers; partner with the CSO, PM, and reference customers to turn market signals (particularly around AI infrastructure, agentic tooling, and identity-aware networking) into shippable POCs and reference architectures; provide technical direction on prototypes and integrations, many of which become public artifacts (blog posts, reference repos, conference demos, customer integrations); and help grow the organization through hiring, culture, and process.

Tailscale is fully remote, this team operates with significant ambiguity, and the shipping cadence is fast. Comfort working asynchronously and collaborating with highly technical customers is essential.

Key Responsibilities

• Manage a talented, senior team of experienced engineers in a growth-stage startup.
• Drive business outcomes measured by adoption of new platform primitives, customer integrations landed, and influence on Tailscale’s roadmap.
• Make major design decisions on prototypes that often graduate into production surface area, and own the quality bar for the team’s externally-visible artifacts (reference architectures, open source, talks, customer integrations).
• Set the bar for how this team uses AI coding tools: which agents and workflows the team adopts, what review and security practices wrap around agent-generated code, and how the team sustains a fast cadence without lowering the production bar.
• Hire, nurture, and oversee engineers while fostering a fun, creative, and inclusive atmosphere, including healthy conflict and a culture of candid, kind feedback.
• Collaborate across core platform engineering, security, and go-to-market on projects that span domains and often involve direct customer co-development.
• Drive planning across horizons, balancing fast prototype cycles against longer-arc bets on where connectivity, identity, and AI infrastructure are converging.
• Light travel required (~10-15%): primarily team and company onsites, with occasional conferences or customer visits concentrated in North America with potential trips to EU or APAC.

What We Are Looking For

• Substantial experience managing and mentoring engineering teams: performance, career development, hiring, and culture
• Experience developing in Go, the primary language across Tailscale’s stack and this team’s prototypes
• Heavy daily use of coding agents (Claude Code, Cursor, or similar) and LLMs in your engineering workflow, with a point of view on where they accelerate work, where they fail, and how to wrap them in review and security practices that hold the production bar. Able to coach engineers on your team to operate the same way
• Comfort with exploratory, customer-facing engineering: translating customer conversations into prototypes and reference designs
• Comfort with the cadence of a strategy team at an early-ish startup: priorities shift with market signal, prototype-to-production timelines are short, and the bar on what ships stays high regardless

Nice to Have

• Building applications on top of LLMs and agentic systems (not just using them as dev tools)
• Networking background (L4-L7 connectivity, browser and DNS behaviors), and familiarity with Tailscale itself
• Identity infrastructure background: IdP platforms, identity sync/provisioning, directory services, and protocols (OAuth, OIDC, SAML, SCIM); access control models (RBAC/ABAC), session management, MFA, passwordless auth
• Leading teams whose output is publicly visible (open source, devrel, reference implementations) and validating prototype code for production alongside security teams

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

CAN Pay Range

$276,040—$344,380 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, and the United Kingdom. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

Description

Project Manager

🌍 Hello World!

We are The Codest-  International Tech Software Company with tech hubs in Poland delivering global IT solutions and projects. Our core values lie in “Customers and People First” approach that prioritises the needs of our customers and a collaborative environment for our employees, enabling us to deliver exceptional products and services.

Our expertise centers on web development, cloud engineering, DevOps and quality.  After many years of developing our own product - Yieldbird, which was honored as a laureate of the prestigious Top25 Deloitte awards, we arrived at our mission: to help tech companies build impactful product and scale their IT teams through boosting IT delivery performance. Through our extensive experience with product development challenges, we have become experts in building digital products and scaling IT teams.

But our journey does not end here - we want to continue our growth. If you’re goal-driven and looking for new opportunities, join our team! What awaits you is an enriching and collaborative environment that fosters your growth at every step.

💡 Project Description:

In this project, you will lead the end-to-end delivery of AI-enabled cybersecurity capabilities designed to reduce risk and strengthen detection, response, and operational resilience. The role involves close collaboration with cybersecurity, data, engineering, and risk/control stakeholders to drive initiatives from concept through production deployment while ensuring compliance, security, and measurable outcomes.

Please note: this is a hybrid position, you will be expected to come into the office 6 days per month overall (the office is located in Kraków).

📈 Your Responsibilities:

• Lead end-to-end delivery of AI-driven cybersecurity initiatives across multiple workstreams, managing delivery plans, milestones, dependencies, and risks.

• Drive Agile/Hybrid delivery processes, translating cybersecurity priorities into actionable backlogs, release plans, and scalable delivery roadmaps.

• Support implementation of AI-enabled cybersecurity solutions in areas such as SOC operations, threat detection, vulnerability management, identity monitoring, and GenAI-powered analyst assistance.

• Collaborate with cybersecurity, engineering, platform, and data teams to ensure secure deployment, high data quality, and reliable operational performance of AI solutions.

• Ensure compliance with security, privacy, and responsible AI standards, including governance processes, documentation, validation, and audit readiness.

• Implement safeguards for GenAI solutions, including prompt controls, human oversight, logging, and data protection measures.

• Manage stakeholder communication, governance forums, delivery reporting, and coordination with third-party vendors where required.

Requirements

🔑 Key Requirements:

• Advanced English in speaking and writing

• Proven success leading large-scale delivery programmes across cybersecurity, data, and AI domains, coordinating multiple teams within complex enterprise environments.

• Effective at building relationships with senior stakeholders and influencing decision-making across technology, security, and risk management functions.

• Practical understanding of AI/ML delivery frameworks, including model deployment, operational monitoring, performance degradation management, and retraining processes.

• Experience operating within highly regulated organisations, ensuring compliance with governance standards, audit expectations, and risk controls.

• Solid knowledge of cybersecurity operations, including security monitoring, incident response practices, and detection engineering methodologies.

📜Our Promise (what you can expect from us):

• 17-20k PLN on B2B

• 300 PLN to use on our benefits platform, Worksmile - gift cards, medical services, sports, etc.

• Our B2B contract contains provisions that allow you to obtain IP BOX support

• Integration events, education opportunities and much more…

• A unique opportunity to take your career to the next level - we’re looking for people who want to create an impact. You have ideas, we want to hear them!

📌Recruitment process:

• 30 minute screening call online with our recruiter

• 1 hour technical call with the client

• 30 minute call with the team leader

• Offer

Questions, insights? Feel free to reach out to our recruiting team:

ewa.szczodrak@thecodest.co

In the meantime, feel free to visit our website where you can find key facts about us.

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We are seeking a highly motivated program manager who is also a hands-on data analyst to operate the Quality Assurance program for Instacart’s global Customer Experience organization. This role is equal parts program management and analytics. You will own the operating rhythm of the QA program — cadences, service-level agreements, and cross-functional commitments — and you will personally build the dashboards, reporting, and analyses that turn raw audit data into insight the business acts on. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, strong SQL and dashboarding skills, and a passion for translating signals into measurable action.

About the Team - The Quality Assurance team within Customer Experience is responsible for ensuring every customer, retailer, and shopper interaction meets the bar we set for the global CX organization. We operate the feedback loop that turns support interactions into measurable improvements across the business: we evaluate quality across every channel, analyze trends and outliers to provide early warning, and route every signal to a named owner across five action workstreams (performance management, learning and development, automation, process, and product feedback). By fostering strong cross-functional partnerships with Product, Engineering, Operations, Legal, and L&D teams, we drive both quality and efficiency outcomes for CX.

This role reports to the Sr. Manager, Quality Assurance, who oversees the QA strategy and execution across all CX pillars. The Senior Program Manager will work closely with Performance Management, Learning & Development, Automation Engineering, Operations, Policy, Product, and the broader Analytics organization at Instacart.

About the Job

This role focuses on utilizing audit data and program management discipline to drive quality, efficiency, and contact-prevention outcomes across Customer Experience — spanning everything from the live customer interaction to executive reporting on business impact.

• Program Operations: Operate the QA cadences end-to-end — daily anomaly standups, weekly quality reviews, monthly business reviews, and quarterly rubric calibration sessions. Maintain meeting hygiene: agendas, decisions logged, action items assigned with clear owners and due dates.
• Actions Tracker & SLA Governance: Manage the central tracker that captures every quality signal raised and routes it to a named owner across the five action workstreams. Publish and enforce service-level agreements; surface adherence (target ≥95%), escalation cycle times (target ≤7 days), and signal-to-action lag (target ≤5 days) to leadership weekly.
• Xfn Collaboration: Collaborate with Engineering, Product, L&D, Automation, and Operations teams to ensure every quality signal has a destination, every action has an owner, and every outcome is measured.
• Collaboration on Roadmaps: Work with QA leadership, Product, Data Science, and cross-functional Analytics teams to understand quality trends, prioritize roadmap initiatives, and shape the future of AI-assisted auditing, rubric evolution, and contact-prevention work.
• Strategic Communication: Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership, to guide strategic decision-making and drive process and performance improvement.
• Ownership of Data Analysis & Visualization: Build and maintain QA dashboards and reporting that surface critical KPIs such as quality scores, customer sentiment, first contact resolution, average handle time, audit coverage, and action SLA adherence across the customer, retailer, and shopper pillars.
• SQL & Analytical Investigation: Write SQL queries against contact and audit data to investigate spikes, isolate root causes, identify auditor variance, and answer ad-hoc business questions from CX, Product, and Operations leadership.
• Operational Data Analysis: Analyze audit data, customer sentiment, and contact-driver patterns to identify systemic issues, calibration drift, and opportunities for contact prevention.
• Development of Single Source of Truth (SSOT) Dashboards and Reporting Models: Partner with Data Science, the broader Analytics organization, and QA leads to design dashboards and reporting models that provide a unified view of QA performance across contacts. Work closely with Operations and Legal teams to meet reporting requirements and audit needs.
• Glide-Path & Impact Modeling: Develop forward-looking analyses (“if we take action X, what should we expect in metric Y”) to support quarterly goal-setting and ROI assessment for QA-driven initiatives.
• Automation and Reporting: Build automated reporting systems to keep CX and operations leaders informed of trends, variations, and opportunities across regions, pillars, and channels.

In this role, you’ll play a critical part in transforming how Instacart’s Customer Experience organization measures and improves quality — ensuring that every customer, shopper, and retailer interaction meets the bar we set, and that every signal we raise drives meaningful change.

About You

Minimum Qualifications

• Minimum 6–8 years of combined program management and analytical experience, preferably in customer experience, contact center operations, trust and safety, or comparable operational functions.
• Experience in Customer Experience, contact center, quality assurance, or trust and safety operations.
• Understanding of contact center metrics (quality scores, sentiment, first contact resolution, average handle time) and the operational levers that move them.
• Understanding of A/B testing and other forms of statistical analysis.
• Proficiency with AI tools (e.g., Claude, ChatGPT, Copilot) and a demonstrated ability to integrate them into day-to-day workflows.
• Demonstrated experience as both a program manager and a hands-on data analyst — not one supported by the other.
• High proficiency in SQL, with experience writing complex queries, joins, and optimizations against large datasets.
• Experience with analytical visualization tools such as Mode, Tableau, Looker, Sigma, or similar tools.
• Track record of building reporting and analytics that an executive audience actually uses to make decisions.
• Proven ability to run cross-functional programs with named owners, published service-level agreements, and measurable outcomes.
• Ability to identify potential root causes contributing to changes in quality and efficiency metrics and provide recommendations on mitigation strategy.
• Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences.
• Ability to work effectively with internal stakeholders, including data scientists, data engineers, and operational leaders. Work cross-functionally with Product, Engineering, Operations, and L&D to drive change.
• Excellent teamwork skills and desire to help others learn.
• High level of accountability and ownership — driven and focused self-starter.
• Strategic mindset — the ability to think ahead of where the program is at now and help stand up a new operating model rather than maintain an established one.

Preferred Qualifications

• Familiarity with QA operations: rubric design and calibration, auditor variance management, dispute workflows, and core quality scoring methodologies.
• Working knowledge of QA platforms such as Kaizo, MaestroQA, Playvox, or comparable tools.
• Exposure to LLM-assisted auditing, automated quality scoring, or other applied AI tooling within a customer experience context.
• Experience with R or Python (fluency in at least one preferred).
• Experience with experimentation, data modeling, ETL, and data pipeline development.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$120,000—$126,500 CAD

Company Description

Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.

Job Description

SEAKR® Engineering, LLC (SEAKR) is seeking a Sr. Proposal Manager to lead cross-functional teams to respond to new business requests. This is an exciting growth position at growing company in one of the world’s most fascinating industries.  In this key position, you will lead, contribute to, and manage cross-functional teams of highly capable space electronics experts to develop quality, winning proposals.  If you are highly motivated, love challenging yourself, demand excellence, and love helping teams elevate to new heights, then this position is for you!

The ideal candidate has an extensive Engineering background with the demonstrated ability to lead proposal pricing and scheduling efforts in an extremely fast paced environment.

This role’s primary responsibilities will be:

• Assemble and lead highly effective proposal development teams
• Manage the process for generating responses to requests from potential customers including but not limited to: requests for quotes (RFQ), requests for information (RFI), requests for Rough Order of Magnitude (ROM) estimates, and requests for proposal (RFP) responses
• Create and drive proposal schedules as required, and will work closely with the proposal team to maintain scheduled deliverables up to final proposal submittal
• Lead and contribute to the writing of proposal content including the management, pricing, and technical volumes
• Lead the development and review of Basis of Estimates (BOEs) for proposal pricing
• Coordinate the answers of Fact-Finding questions received from proposal recipients
• Working with Business Development and other stakeholders, lead effective story-boarding and development of proposal strategies
• Support the development of strategic win themes and discriminators
• Coordinate and lead major project meeting events such as Bid/No-bid Meetings, Kick-off Meetings, Strategy Meetings, Pricing Reviews, and Executive Reviews
• Maintain business metrics in support of SEAKR’s business campaigns
• Support and analyze debriefs, gathering client feedback, and help implement continuous improvements ideas.

Qualifications

• A thorough understanding of proposal best practices, processes and tools, including how to convey messages and discriminators, use of a common voice and past performance, and ensuring responses to evaluation criteria are clearly met.
• Demonstrated team leadership ability
• Demonstrated Engineering knowledge and the ability to interact with multiple Engineering disciplines
• Demonstrated ability leading cost and schedule creation for an Engineering effort
• Strong written and verbal skills
• Strong negotiation skills
• Proficiency in MS Office Suite including MS Project, and proposal writing tools
• Experience writing, evaluating, and/or managing proposals
• Developing and adhering to a schedule
• Driven to achieve results, solve problems, and remove obstacles
• Ability to balance interpersonal skills and project management skills
• Excellent interpersonal skills (good listening, coaching, presenting, motivating, problem solving)
• An active TS/SCI clearance with Polygraph a plus or have the ability to obtain

• Minimum Requirements

• Bachelors in Business Administration, Engineering, Communications or related field
• At least 10 years of combined Engineering and proposal management experience in the space / aerospace industry is desired
• US Citizenship.

Additional Information

Compensation: Base salary range is $130,000-170,000 , depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.

This role will be based primarily onsite with limited hybrid flexibility.

SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.

US Citizenship Required

Applications will be accepted until 6/11/26.

Company Description

Assystem is an international company with one mission: accelerate the energy transition around the world.

Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy.

We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition.

Drawing on more than 55 years’ experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world for nuclear engineering.

Some of the benefits include:

🏡 Hybrid Working Opportunity

🕒 Flexible working hours

🛡️ Market Leading Pension scheme (8% company contribution / 4% personal contribution)

💼 Professional fees covered fully

💰 Employee referral scheme

🤒 Competitive Sick Pay - Support when you need it

🏥 Income Protection & 3x Salary Death-in-Service Cover

📞 24⁄7 Employee Support Line - Mental health, financial & legal help

… and more

Job Description

This is a hybrid role, with candidates considered within commutable distance of Bristol or open to supported relocation.

Your role will include:

• Lead technical and project meetings for assigned mechanical contracts
• Coordinate technical leads across contract delivery and engineering priorities
• Oversee contractor deliverables, design reviews and technical submissions
• Manage design changes, contract amendments and exemption requests
• Resolve technical queries, open points and supplier delivery issues
• Maintain configuration control aligned with project progress and requirements
• Liaise with design, client and supplier teams regularly
• Support qualification activities against contract and site delivery needs
• Report delivery progress, risks and KPIs to stakeholders
• Help develop less experienced engineers within the contract team

Qualifications

Nuclear experience is not essential, but is of course welcome. If you have worked within a highly regulated environment, your skills and approach are highly transferable and of strong interest to us.

We also recognise that the perfect candidate rarely exists. If you feel you meet around 80% of the criteria and are motivated to develop further, we would strongly encourage you to apply.

• Mechanical engineering degree or equivalent practical experience
• Experience in regulated or high-integrity engineering environments
• Background in mechanical systems or equipment delivery
• Knowledge of pressure-retaining components or mechanical equipment
• Understanding of supplier documentation and technical reviews
• Experience managing engineering queries or design changes
• Familiarity with ASME standards is beneficial
• Strong stakeholder coordination across technical delivery teams
• Experience supporting testing, qualification or non-conformance resolution
• Nuclear, power, defence or heavy industry experience welcomed

Additional Information

🌟 This is a strong opportunity for mechanical engineers who enjoy technical leadership, supplier coordination and complex delivery work. You will help shape major UK nuclear infrastructure while developing within a highly experienced engineering community.

Benefits include:

🏡 Hybrid Working Opportunity

🕒 Flexible working hours

🛡️ Market Leading Pension scheme (8% company contribution / 4% personal contribution)

🏖️ 25 days’ paid annual leave + bank holidays + option to buy or sell days

💼 Professional fees reimbursed

💰 Employee referral scheme

🤒 Competitive Sick Pay - Support when you need it

🏥 Income Protection & 3x Salary Death-in-Service Cover

💪 Free Digital Gym Access - Expert-led fitness classes

📞 24⁄7 Employee Support Line - Mental health, financial & legal help

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.