At yes. every kid. our purpose ⁠⁠i⁠⁠s ⁠⁠t⁠⁠o ⁠t⁠ransform educa⁠t⁠⁠i⁠on⁠ t⁠o be as d⁠i⁠verse as ⁠t⁠he k⁠i⁠ds ⁠i⁠⁠t⁠’s des⁠i⁠gned⁠ t⁠o serve. Instead of allowing politicians and special interests to rule education, we can unleash the extraordinary potential of every kid by treating them with dignity and empowering them to make decisions that are best for them. Join us as we give a voice to every parent, student, and teacher who shares that goal.

yes. every kid. is part of the Stand Together philanthropic community.

The Sr. Manager, Implementation plays a key role in leading yes. every kid. foundation’s (YesF) work to support successful implementation by translating education freedom policy into executable, scalable programs.

The Sr. Manager will lead day-to-day execution of YesF’s federal and state-based implementation priorities and related initiatives, working directly with organization leaders, administrators, partners and internal teams to translate policy into action.

This hands-on role will be focused on delivering high-quality implementation support from start-up strategy to operational execution. The Sr. Manager will help translate policy into practice by developing tools, solving operational challenges and supporting programs that are simple, accessible and effective for families.

This role may be performed remotely with frequent travel.

How You Will Contribute:

• Lead key workstreams across YesF’s federal and state implementation portfolio, with primary responsibility for federal scholarship initiatives

• Design and deliver implementation supports including cohort-based learning, startup advisory support and scalable tools to accelerate launch and growth of programs.

• Work directly with organization leaders to support launch readiness, operational planning and early-stage implementation

• Develop and deliver practical implementation tools, including startup playbooks, compliance guidance, donor engagement strategies and resources

• Translate federal policy and emerging guidance into clear, actionable steps for SGOs and partners.

• Support YesF’s engagement with federal agencies by helping translate implementation insights into feedback and recommendations that promote a clear, workable regulatory environment for SGOs

• Manage timelines and deliverables across multiple implementation engagements

• Support coordination with national partners and stakeholders to share learning and strengthen implementation approaches

• Draft high-quality memos, briefings and external deliverables to support strategy and communication

What You Will Bring:

• A self-starter with an entrepreneurial mindset who takes initiative, identifies opportunities and moves work forward

• You are comfortable owning workstreams, managing details and delivering high-quality outputs in fast-moving environments

• A builder who thrives in creating structure, solving problems and helping stand up new programs

• 5-8 years of experience in policy implementation, program management, nonprofit operations or a related field

• Strong understanding of program operations and execution, ideally with exposure to education programs, tax credits, and/or non-profit environments

• Excellent written communicator, able to translate complex ideas into clear, practical guidance

• Capable of managing multiple priorities and meeting deadlines and skilled at managing both strategy and execution, with strong attention to detail

• Comfortable working directly with external partners while staying aligned internally

• Motivated by expanding education opportunity and ensuring programs work well for families

• The willingness and ability to travel up to 35% of the time.

Standout Candidates Will Also Bring:

• Exposure to fundraising and donor strategy

• Experience working across multiple states or in a national policy environment

• Experience building operational playbooks, accelerators, or cohort-based programs

What We Offer:

• Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
• A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
• Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
• Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working for an organization within the Stand Together philanthropic community is different from many other places. The culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers employees to be entrepreneurial, to innovate, and to continually drive transformation.

We believe diversity fuels creativity, broadens knowledge, and helps drive success.  That is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, and respect.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

Preferred qualifications:

• Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
• Background in enablement, L&D, or change management in a technology environment
• Experience in an internal AI or enterprise AI adoption role
• Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
• Background in product operations, business operations, or technical program management.
• Working knowledge of AI governance or Responsible AI principles.

#LI-MM1 #LI-Hybrid

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Company Description

⚡️💡 About Assystem

Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic nuclear infrastructure projects, subject to high safety and security requirements.

Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.

🤝 Why Join the Community of Switchers?

Join your future team supporting one of the UK’s most significant nuclear infrastructure programmes, helping drive intelligent replication and civil detailing delivery across complex reinforced concrete structures.

You will work closely with civil engineers, detailers, project management and client stakeholders, ensuring technical consistency, configuration control and compliant delivery throughout the project lifecycle.

Some of thee benefits include:

🏡 Hybrid Working Opportunity

🕒 Flexible working hours

🛡️ Market Leading Pension scheme (8% company contribution / 4% personal contribution)

💼 Professional fees covered fully

💰 Employee referral scheme

🤒 Competitive Sick Pay - Support when you need it

🏥 Income Protection & 3x Salary Death-in-Service Cover

📞 24⁄7 Employee Support Line - Mental health, financial & legal help

… and more

Job Description

This is a hybrid role, with candidates considered within commutable distance of Bristol or open to supported relocation.

Your role will include:

• Lead technical oversight across civil detailing contract delivery activities
• Coordinate technical leads reviewing detailing and construction deliverables regularly
• Manage technical interfaces between detailers, project teams and stakeholders
• Support tender evaluations and technical assessment of supplier submissions
• Chair technical workshops, coordination meetings and collaborative review sessions
• Ensure compliance with project standards and replication principles throughout
• Support configuration management and technical change control processes effectively
• Escalate technical risks, programme deviations and potential non-conformances appropriately
• Review design risks and support CDM compliance activities consistently
• Produce technical reports supporting project governance and delivery oversight

Qualifications

🛠️ Nuclear experience is not essential, but is of course welcome. If you have worked within a highly regulated environment, your skills and approach are highly transferable and of strong interest to us.

We also recognise that the perfect candidate rarely exists. If you feel you meet around 80% of the criteria and are motivated to develop further, we would strongly encourage you to apply.

• Degree qualified in Civil Engineering or similar discipline
• Experience within regulated engineering or infrastructure project environments
• Knowledge of civil detailing and reinforced concrete delivery processes
• Understanding of engineering design review and technical governance activities
• Experience coordinating technical stakeholders across complex delivery programmes
• Familiarity with configuration management and change control processes
• Knowledge of construction health and safety regulations and CDM
• Experience reviewing technical documentation and supplier deliverables
• RCC or nuclear civil engineering knowledge is advantageous
• Strong communication and technical coordination skills across multidisciplinary teams

Additional Information

🌟 Why Apply?

Join Assystem and become a key player in delivering critical nuclear projects that shape the future of energy. Embrace this opportunity to excel in a dynamic environment where your expertise and leadership will drive global innovation.

🌟 Your Benefits Package

🏠 Hybrid Working – Flexibility to work from home and the office

🏖️ 25 Days Annual Leave + Bank Holidays

🔄 Buy & Sell Holiday – Make your time off work for you

💰 8% Company Pension Contributions

🛡️ Income Protection & 3x Salary Death-in-Service Cover

🤒 Competitive Sick Pay – Support when you need it

🏥 Healthcare Cash Plan – Claim back on dental, optical & more

💪 Free Digital Gym Access – Expert-led fitness classes

🎁 Exclusive Discounts – Restaurants, days out & top brands

📞 24⁄7 Employee Support Line – Mental health, financial & legal help

🚴 Cycle to Work Scheme – Save money & go green

💉 Free Flu Jabs & Eye Test Vouchers

🧾 Paid Professional Membership Fees

❤️ Volunteer Days – Make a difference on company time

Bring your unique contributions and help us shape the future.

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

Preferred qualifications:

• Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
• Background in enablement, L&D, or change management in a technology environment
• Experience in an internal AI or enterprise AI adoption role
• Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
• Background in product operations, business operations, or technical program management.
• Working knowledge of AI governance or Responsible AI principles.

#LI-MM1 #LI-Hybrid

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Why you’ll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent!

About the Opportunity: We are currently looking for an Implementation Business Analyst! As an Implementation Business Analyst, you will play a critical part in implementing a modern loan servicing platform used by lenders and servicers in the consumer and mortgage lending markets in the United States. Your focus will be ensuring a successful customer implementation within key areas of focus, to include business process, loan data and integrations.

You will also be working with internal and external clients to validate, test, and implement new business features, business rules, workflows, and upgrades to existing features that are required to support regulatory requirements and loan servicing business operations. You will work directly with the customer, engineering, and product teams to deliver capabilities and features to customers. You may also create product documentation to support those features and internal and external training documentation.

If you are looking for a new challenge, love working with smart, skilled teammates and enjoy the world of mortgage servicing, then look no further!  Our team will provide you with the best tools, resources and compensation to get the job done…and enjoy every minute of it.

Your Day-to-Day at Sagent:

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations
• Conduct discovery sessions with clients to understand business needs.
• Document functional and non-functional requirements.
• Translate business requirements into SaaS solution capabilities.
• Collaborate with product and implementation teams to tailor configurations.
• Serve as the liaison between the customer and internal teams.
• Provide regular updates, manage expectations, and facilitate decision-making.
• Analyze current customer workflows and identify gaps.
• Recommend process improvements aligned with SaaS capabilities.
• Assist in creating user guides and training materials.
• Support onboarding and training sessions for end-users.
• Validate system configurations against business requirements.
• Define UAT scenarios and success criteria.
• Coordinate UAT execution, triage issues, and provide feedback.
• Help customers adapt to new workflows and system changes.
• Identify and mitigate adoption risks.
• Ensure all implementation tasks are completed before launch.
• Support cutover planning and execution.
• Triage and resolve post-launch issues.
• Coordinate with support and engineering teams as needed.
• Maintain accurate records of requirements, decisions, and configurations.
• Ensure knowledge transfer to support and account management teams.

We’d love to hear from you if you have:

• Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields
• 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight
• 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired
• 3+ years of hands-on business analyst, development, project management, or testing experience
• Knowledge of mortgage servicing regulatory climates and its impacts on the lending process
• Experience creating business designs, test plans, testing scripts, and system requirements
• Excellent written and verbal communication skills
• Experience working with content management systems
• Experience working with on and offshore teams is required
• Experience with the entire PDLC process
• You are a self-starter and can manage multiple activities and priorities
• Experience with Claims or Invoice solutions and processes
• Experience with loan data and servicing conversions
• Experience with APIs and system integrations

Travel:  Is not generally required, but some travel to customer sites may be necessary (depending on the project), and occasional team building activities and events will be in-person.

#LI-AN

#LI-REMOTE

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1!  We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.’s decades of market-leading fintech expertise with Warburg Pincus’ skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We’re growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We are seeking a highly motivated program manager who is also a hands-on data analyst to operate the Quality Assurance program for Instacart’s global Customer Experience organization. This role is equal parts program management and analytics. You will own the operating rhythm of the QA program — cadences, service-level agreements, and cross-functional commitments — and you will personally build the dashboards, reporting, and analyses that turn raw audit data into insight the business acts on. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, strong SQL and dashboarding skills, and a passion for translating signals into measurable action.

About the Team - The Quality Assurance team within Customer Experience is responsible for ensuring every customer, retailer, and shopper interaction meets the bar we set for the global CX organization. We operate the feedback loop that turns support interactions into measurable improvements across the business: we evaluate quality across every channel, analyze trends and outliers to provide early warning, and route every signal to a named owner across five action workstreams (performance management, learning and development, automation, process, and product feedback). By fostering strong cross-functional partnerships with Product, Engineering, Operations, Legal, and L&D teams, we drive both quality and efficiency outcomes for CX.

This role reports to the Sr. Manager, Quality Assurance, who oversees the QA strategy and execution across all CX pillars. The Senior Program Manager will work closely with Performance Management, Learning & Development, Automation Engineering, Operations, Policy, Product, and the broader Analytics organization at Instacart.

About the Job

This role focuses on utilizing audit data and program management discipline to drive quality, efficiency, and contact-prevention outcomes across Customer Experience — spanning everything from the live customer interaction to executive reporting on business impact.

• Program Operations: Operate the QA cadences end-to-end — daily anomaly standups, weekly quality reviews, monthly business reviews, and quarterly rubric calibration sessions. Maintain meeting hygiene: agendas, decisions logged, action items assigned with clear owners and due dates.
• Actions Tracker & SLA Governance: Manage the central tracker that captures every quality signal raised and routes it to a named owner across the five action workstreams. Publish and enforce service-level agreements; surface adherence (target ≥95%), escalation cycle times (target ≤7 days), and signal-to-action lag (target ≤5 days) to leadership weekly.
• Xfn Collaboration: Collaborate with Engineering, Product, L&D, Automation, and Operations teams to ensure every quality signal has a destination, every action has an owner, and every outcome is measured.
• Collaboration on Roadmaps: Work with QA leadership, Product, Data Science, and cross-functional Analytics teams to understand quality trends, prioritize roadmap initiatives, and shape the future of AI-assisted auditing, rubric evolution, and contact-prevention work.
• Strategic Communication: Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership, to guide strategic decision-making and drive process and performance improvement.
• Ownership of Data Analysis & Visualization: Build and maintain QA dashboards and reporting that surface critical KPIs such as quality scores, customer sentiment, first contact resolution, average handle time, audit coverage, and action SLA adherence across the customer, retailer, and shopper pillars.
• SQL & Analytical Investigation: Write SQL queries against contact and audit data to investigate spikes, isolate root causes, identify auditor variance, and answer ad-hoc business questions from CX, Product, and Operations leadership.
• Operational Data Analysis: Analyze audit data, customer sentiment, and contact-driver patterns to identify systemic issues, calibration drift, and opportunities for contact prevention.
• Development of Single Source of Truth (SSOT) Dashboards and Reporting Models: Partner with Data Science, the broader Analytics organization, and QA leads to design dashboards and reporting models that provide a unified view of QA performance across contacts. Work closely with Operations and Legal teams to meet reporting requirements and audit needs.
• Glide-Path & Impact Modeling: Develop forward-looking analyses (“if we take action X, what should we expect in metric Y”) to support quarterly goal-setting and ROI assessment for QA-driven initiatives.
• Automation and Reporting: Build automated reporting systems to keep CX and operations leaders informed of trends, variations, and opportunities across regions, pillars, and channels.

In this role, you’ll play a critical part in transforming how Instacart’s Customer Experience organization measures and improves quality — ensuring that every customer, shopper, and retailer interaction meets the bar we set, and that every signal we raise drives meaningful change.

About You

Minimum Qualifications

• Minimum 6–8 years of combined program management and analytical experience, preferably in customer experience, contact center operations, trust and safety, or comparable operational functions.
• Experience in Customer Experience, contact center, quality assurance, or trust and safety operations.
• Understanding of contact center metrics (quality scores, sentiment, first contact resolution, average handle time) and the operational levers that move them.
• Understanding of A/B testing and other forms of statistical analysis.
• Proficiency with AI tools (e.g., Claude, ChatGPT, Copilot) and a demonstrated ability to integrate them into day-to-day workflows.
• Demonstrated experience as both a program manager and a hands-on data analyst — not one supported by the other.
• High proficiency in SQL, with experience writing complex queries, joins, and optimizations against large datasets.
• Experience with analytical visualization tools such as Mode, Tableau, Looker, Sigma, or similar tools.
• Track record of building reporting and analytics that an executive audience actually uses to make decisions.
• Proven ability to run cross-functional programs with named owners, published service-level agreements, and measurable outcomes.
• Ability to identify potential root causes contributing to changes in quality and efficiency metrics and provide recommendations on mitigation strategy.
• Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences.
• Ability to work effectively with internal stakeholders, including data scientists, data engineers, and operational leaders. Work cross-functionally with Product, Engineering, Operations, and L&D to drive change.
• Excellent teamwork skills and desire to help others learn.
• High level of accountability and ownership — driven and focused self-starter.
• Strategic mindset — the ability to think ahead of where the program is at now and help stand up a new operating model rather than maintain an established one.

Preferred Qualifications

• Familiarity with QA operations: rubric design and calibration, auditor variance management, dispute workflows, and core quality scoring methodologies.
• Working knowledge of QA platforms such as Kaizo, MaestroQA, Playvox, or comparable tools.
• Exposure to LLM-assisted auditing, automated quality scoring, or other applied AI tooling within a customer experience context.
• Experience with R or Python (fluency in at least one preferred).
• Experience with experimentation, data modeling, ETL, and data pipeline development.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$120,000—$126,500 CAD

Company Description

Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.

Job Description

SEAKR® Engineering, LLC (SEAKR) is seeking a Sr. Proposal Manager to lead cross-functional teams to respond to new business requests. This is an exciting growth position at growing company in one of the world’s most fascinating industries.  In this key position, you will lead, contribute to, and manage cross-functional teams of highly capable space electronics experts to develop quality, winning proposals.  If you are highly motivated, love challenging yourself, demand excellence, and love helping teams elevate to new heights, then this position is for you!

The ideal candidate has an extensive Engineering background with the demonstrated ability to lead proposal pricing and scheduling efforts in an extremely fast paced environment.

This role’s primary responsibilities will be:

• Assemble and lead highly effective proposal development teams
• Manage the process for generating responses to requests from potential customers including but not limited to: requests for quotes (RFQ), requests for information (RFI), requests for Rough Order of Magnitude (ROM) estimates, and requests for proposal (RFP) responses
• Create and drive proposal schedules as required, and will work closely with the proposal team to maintain scheduled deliverables up to final proposal submittal
• Lead and contribute to the writing of proposal content including the management, pricing, and technical volumes
• Lead the development and review of Basis of Estimates (BOEs) for proposal pricing
• Coordinate the answers of Fact-Finding questions received from proposal recipients
• Working with Business Development and other stakeholders, lead effective story-boarding and development of proposal strategies
• Support the development of strategic win themes and discriminators
• Coordinate and lead major project meeting events such as Bid/No-bid Meetings, Kick-off Meetings, Strategy Meetings, Pricing Reviews, and Executive Reviews
• Maintain business metrics in support of SEAKR’s business campaigns
• Support and analyze debriefs, gathering client feedback, and help implement continuous improvements ideas.

Qualifications

• A thorough understanding of proposal best practices, processes and tools, including how to convey messages and discriminators, use of a common voice and past performance, and ensuring responses to evaluation criteria are clearly met.
• Demonstrated team leadership ability
• Demonstrated Engineering knowledge and the ability to interact with multiple Engineering disciplines
• Demonstrated ability leading cost and schedule creation for an Engineering effort
• Strong written and verbal skills
• Strong negotiation skills
• Proficiency in MS Office Suite including MS Project, and proposal writing tools
• Experience writing, evaluating, and/or managing proposals
• Developing and adhering to a schedule
• Driven to achieve results, solve problems, and remove obstacles
• Ability to balance interpersonal skills and project management skills
• Excellent interpersonal skills (good listening, coaching, presenting, motivating, problem solving)
• An active TS/SCI clearance with Polygraph a plus or have the ability to obtain

• Minimum Requirements

• Bachelors in Business Administration, Engineering, Communications or related field
• At least 10 years of combined Engineering and proposal management experience in the space / aerospace industry is desired
• US Citizenship.

Additional Information

Compensation: Base salary range is $130,000-170,000 , depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.

This role will be based primarily onsite with limited hybrid flexibility.

SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.

US Citizenship Required

Applications will be accepted until 6/11/26.

About the TeamThe Technology and Insights team consists of People Technology, People Analytics, People Apps and Corporate IT teams. It’s a team that, through our technology, services and products, touches...

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Client Services Project Manager is a trusted advisor to NiCE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NiCE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.

• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.

• Establish relationships and effectively communicate with key members of client team including business users and management personnel.

• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.

• Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model

• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders

• Create & manage project plans. Define project schedules, allocate resources and monitor progress.

• Get involved in project at high level for functional and technical aspects.

• Co-ordination of multiple projects amongst different internal teams and stake holders.

• Align project objectives with company goals, and make sure project team is clear on objective

• Plan for project contingencies and anticipate variations that may affect resources, successful implementation.

• Follow the company Code of Ethics, procedures always.

Have you got what it takes?

• Overall, minimum 4-8 years of IT Industry experience

• 3 or more years of experience in an upper-management role, preferably in program management

• Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field

• Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.

• Exceptional skills in leadership, time management, facilitation, and organization

• Experience in managing stakeholders.

• Working knowledge of Banking and Finance Domain is the MUST.

• Outstanding knowledge of change management principles and performance evaluation processes

• Proactive and energetics to run the program /s independently (or with minimal support)

• PMP or Prince2 certification MUST

• Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.

• Strong problem-solving skills,

• Excellent English writing & speaking communication skills.

• Proven ability to negotiate and influence business decisions and directions.

• Excellent organizational, customer service and people skills

• Ability to meet deadlines.

Preferred skills and qualifications

• Working in USA (EST) shiftzone (5PM IST to 2AM IST)

• Remote Employees - Permanent work from home

• Techno functional background would be an added advantage.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10948

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

As a Senior IT Project Manager, you will lead complex, regulatory-driven transformation initiatives within the financial services sector. You will be accountable for the end-to-end delivery of strategic programs, ensuring compliance with regulatory requirements while maintaining high standards in execution, governance, and stakeholder management.

• Project Management: Independently manage IT projects from initiation through planning to successful completion and closure
• Stakeholder Management: Collaborate closely with internal and external stakeholders to identify requirements and ensure project goals are met
• Risk Management: Identify potential risks throughout the project lifecycle and develop measures to mitigate them
• Budget and Resource Planning: Ensure adherence to project budgets and optimal allocation of resources
• Team Leadership: Coordinate and lead interdisciplinary project teams, promote collaboration, and ensure smooth communication
• Quality Assurance: Ensure compliance with quality standards and continuously improve project management processes
• Reporting: Regularly prepare status reports for management and present project results

Qualifications

• Experience: At least 5-7 years of experience in IT project management, ideally in an international environment
• Education: Degree in Computer Science, Business Informatics, Business Administration, or a comparable qualification
• Extensive experience in IT project/program management within financial services
• Strong background in regulatory-driven initiatives (e.g., compliance, reporting, transformations)
• Proven track record in managing large, complex, multi-stakeholder delivery environments
• Excellent understanding of banking platforms (e.g., Avaloq or similar core banking systems)
• Strong knowledge of project governance, risk management, and delivery methodologies (Agile / Hybrid / Waterfall)
• Experience working with senior stakeholders and C-level management
• Strong communication, negotiation, and escalation management skills

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Client Services Project Manager is a trusted advisor to NiCE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NiCE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.

• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.

• Establish relationships and effectively communicate with key members of client team including business users and management personnel.

• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.

• Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model

• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders

• Create & manage project plans. Define project schedules, allocate resources and monitor progress.

• Get involved in project at high level for functional and technical aspects.

• Co-ordination of multiple projects amongst different internal teams and stake holders.

• Align project objectives with company goals, and make sure project team is clear on objective

• Plan for project contingencies and anticipate variations that may affect resources, successful implementation.

• Follow the company Code of Ethics, procedures always.

Have you got what it takes?

• Overall, minimum 4-8 years of IT Industry experience

• 3 or more years of experience in an upper-management role, preferably in program management

• Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field

• Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.

• Exceptional skills in leadership, time management, facilitation, and organization

• Experience in managing stakeholders.

• Working knowledge of Banking and Finance Domain is the MUST.

• Outstanding knowledge of change management principles and performance evaluation processes

• Proactive and energetics to run the program /s independently (or with minimal support)

• PMP or Prince2 certification MUST

• Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.

• Strong problem-solving skills,

• Excellent English writing & speaking communication skills.

• Proven ability to negotiate and influence business decisions and directions.

• Excellent organizational, customer service and people skills

• Ability to meet deadlines.

Preferred skills and qualifications

• Working in USA (EST) shiftzone (5PM IST to 2AM IST)

• Remote Employees - Permanent work from home

• Techno functional background would be an added advantage.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10948

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description

Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic infrastructure projects, subject to high safety and security requirements.

Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.

🤝 Why Join the Community of Switchers? As one of the top three nuclear engineering companies globally, Assystem offers unparalleled opportunities to work on some of the most significant nuclear projects in the world. Join our community and be part of a team that’s shaping the future of clean energy, while benefiting from a dynamic, collaborative work environment.

Job Description

We are recruiting Principal Quality Engineers (PQEs) to support the Sizewell C (SZC) project — a proposed new nuclear power station that will play a major role in reducing UK carbon emissions.

As a PQE, you will ensure that quality requirements are met across the full nuclear project lifecycle, from contract award through design, procurement, manufacturing, testing, shipping, construction, commissioning and contract close‑out. You will help deliver the project right first time by embedding high-quality standards throughout.

Role Overview

PQEs support projects within Matrix Multi‑Discipline Teams (MDTs), providing quality assurance, management and control. You will ensure suppliers and clients meet their contractual quality obligations, develop Project Quality Control Plans, and manage related inspection and surveillance activities.

You will also support wider programme quality arrangements, including Manufacturing Inspection and Test Plans, Lifetime Quality Records (LTQRs), Non‑Conformance management, Root Cause Analysis and auditing. This may involve working on client sites or at subcontractor facilities in the UK or overseas.

Acting as the “Intelligent Customer,” you will help ensure that manufactured equipment and construction works comply with contract designs and technical specifications, always upholding the highest nuclear safety standards.

Key Responsibilities

General Responsibilities

• Support development and implementation of QA/QC arrangements across SZC.
• Identify and conduct supplier audits, and close out findings.
• Manage quality execution and support supplier technical assessments.
• Oversee manufacturing and construction surveillance.
• Manage non-conformances and Quality Release Certificate processes.
• Drive improvements in quality implementation across the project.

Primary Accountabilities

• Review, accept and monitor Contractors’ Quality Assurance Plans (CQAPs).
• Produce and implement Project Quality Control Plans.
• Ensure deployment of key contractual quality arrangements (GQAS, LTQRs, ITP specifications).
• Guide contractors on quality requirements and project-specific arrangements.
• Lead LTQR reviews and support progressive records submission.
• Build effective relationships with internal teams, suppliers and inspection bodies.
• Ensure supplier Inspection & Test Plans are fit for purpose and properly reviewed.
• Establish, check and monitor inspection and witness points.
• Coordinate documentation reviews and inspection activities with inspection entities.
• Lead NNB reviews of manufacturing and construction documentation.
• Perform inspections, surveillance and audits when needed.
• Support resolution of non‑conformances and corrective actions.
• Review End of Manufacturing / Construction / Erection status reports.
• Lead delivery of end‑of‑manufacturing records and quality release of equipment.
• Produce quality documentation (specifications, procedures) as required.

Secondary Accountabilities

• Implement the programme’s quality execution plan, ensuring efficient supplier delivery.
• Identify potential quality issues early and support mitigation.
• Ensure supplier QC requirements are clearly defined in ITT documentation.
• Monitor and ensure correct application of quality management processes.

Qualifications

Knowledge, Skills & Experience

• Background in large, complex and highly regulated environments—ideally in nuclear or similarly regulated sectors—with strong focus on project quality and expertise in a relevant engineering discipline (mechanical, electrical, I&C, fabrication).
• Strong understanding of Quality Assurance and Quality Control across engineering, procurement, manufacturing, construction and commissioning.
• Knowledge of the nuclear sector (preferably new build) and familiarity with Licence Conditions LC6, LC17 and ONR TAG 077 is desirable.
• Clear understanding of quality management best practice for deployment in large, complex, contract-led organisations.
• Confident communicator with strong presentation skills, comfortable engaging with individuals, small groups and large audiences.
• Experience ensuring compliance with national and international standards such as GS‑R‑3, ISO 9001, ISO 19443, ISO 3834 and EN10204.
• Proven ability to plan and conduct internal and supplier audits.
• Able to carry out unsupervised inspections to appropriate standards (e.g., pressurised systems).
• Experienced in reviewing quality records (e.g., material certification, CFSI) and analysing quality data across an organisation.
• Experience managing people or leading teams.
• Strong influencing and stakeholder‑engagement skills, able to constructively challenge and build relationships with internal teams, suppliers and wider project stakeholders.
• Fluent in written and spoken English; French or another second language is an advantage.
• Experience interacting with regulators such as the ONR is desirable.
• Knowledge of improvement methodologies such as Lean or Six Sigma is desirable.
• Ability to operate effectively at both strategic and tactical levels.

Qualifications

• Member or Chartered Member of the Chartered Quality Institute (CQI) is desirable.
• Minimum of an HNC/HND, Diploma or equivalent (preferably engineering discipline).
• Formal qualification in Quality (e.g., Diploma in Quality).
• IRCA Registered Lead Auditor (role‑specific requirement).
• AS13000 8D problem‑solving or Six Sigma Green Belt (or higher) is desirable.

Additional Information

🌟 Why Apply?

Join Assystem and be part of the energy transition, working on one of the most significant nuclear projects in the world. You’ll gain valuable experience, collaborate with international teams, and play a crucial role in shaping the future of energy engineering.

• 🌍 Work on a landmark project
• ✈️ International exposure and collaboration
• 📈 Influence quality strategy at scale
• 💼 High-impact role within a global supply chain
• 🚀 Opportunity to leave a lasting legacy

Benefits include:

🏡 Hybrid Working Opportunity

🕒 Flexible working hours - 2⁄3 days per week in the Bristol office

🛡️ Market Leading Pension scheme (8% company contribution / 4% personal contribution)

🏖️ 25 days’ paid annual leave + bank holidays + option to buy or sell days

💼 Professional fees reimbursed

💰 Employee referral scheme

🤒 Competitive Sick Pay – Support when you need it

🏥 Income Protection & 3x Salary Death-in-Service Cover

💪 Free Digital Gym Access – Expert-led fitness classes

📞 24⁄7 Employee Support Line – Mental health, financial & legal help

🌟 Join us to shape the future of energy engineering with a global leader in nuclear projects. Apply now and become a part of our innovative team!

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking an experienced Manager, IT Delivery to serve as the strategic execution engine for the Information Technology department. This is a hybrid player-coach role that combines strategic program management with hands-on delivery and process optimization.

This role will own the planning, coordination, and delivery of high-visibility, cross-functional initiatives across IT operations teams. You will act as the primary liaison between technical teams and business stakeholders, reducing the need for senior leadership to manage complex, multi-team issues day-to-day. This role is critical in transforming IT into a coordinated, data-driven department by focusing on operational excellence and user adoption.

A day in the life (Responsibilities)

• Program Delivery: Lead end-to-end execution of complex, multi-team IT initiatives, includingbut not limited to SailPoint deployment, UAR program coordination, Software Asset Management (utilization tracking, Procurement & Contracting), Major system migrations and integrations.
• Roadmap and OKR management - work closely with all IT teams totrack major roadmap items, provide regular metrics and status reports on team capacity and deliverables.
• IT Enablement & User Experience: Drive end-user adoption and manage the overall IT user experience. This includes developing and executing enablement strategies, creating training programs, publishing release notes, and maintaining a centralized documentation repo for the enterprise tech stack.
• Metrics & Business Outcomes: Define success metrics for IT programs and build dashboards to track enterprise-wide impact, program success, and customer support trends. Provide regular executive reporting on status, risks, and business value realization.
• Liaison & Collaboration: Act as the primary point of contact between IT domains (Systems, Security, Infrastructure) and external business departments to ensure project alignment and translate technical initiatives into clear business value.=

What you’ll need to thrive (Requirements)

• Experience: 5+ years of IT program delivery and enterprise system change management experience, preferably in large enterprise environments of 7000+ users, with a diverse SaaS tech stack. (e.g., Okta, Sailpoint, ServiceNow, )
• Matrix Leadership: Demonstrated ability to successfully lead and coordinate cross-functional teams and drive enterprise-wide initiatives without direct functional authority over project resources.
• Methodologies: Strong fluency in various delivery methodologies (Agile, Waterfall, Kanban).
• ITSM Experience: Experience with IT intake and ticketing systems (ServiceNow, Jira) and a strong understanding of ITIL or general IT service design principles.
• Communication: Exceptional written and verbal communication skills with the ability to translate complex technical jargon into clear business value for external stakeholders.
• Analytical Skills: Highly organized with strong analytical skills to define success metrics, track program outcomes, and identify root process issues.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience with identity governance systems (e.g. SailPoint, Okta).
• Background in IT service management or IT business operations.
• Experience with business intelligence or data analytics tools (Snowflake, HEX, Power BI) to build executive dashboards.
• Certifications: ISM, ITIL, or similar certification strongly preferred.

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$111,000—$178,000 USD

Zone B

$96,000—$154,000 USD

Zone C

$87,000—$139,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Position

The Associate Principal is a mid-level engineering role responsible for leading small- to mid-scale, multi-discipline projects with growing independence. You’ll guide projects from programming through closeout—clarifying requirements, coordinating design, documenting decisions, and ensuring deliverables meet TEECOM’s standards for quality and constructability.

You’ll apply strong engineering judgment, maintain alignment with scope, schedule, and budget, and surface risks early to keep projects on track. You’ll strengthen TEECOM’s system by contributing to GitHub, documenting client-specific nuances, and improving standards, tools, and workflows.

Externally, you’ll cultivate strong client relationships—building trust through clear communication, reliable follow-through, and thoughtful problem-solving. You’ll also begin developing credibility through thought-leadership activities by supporting pursuits, contributing technical narratives, participating in interviews, and helping develop content such as blogs, white papers, or presentations. Internally, you’ll mentor Designers and engineers through hands-on guidance, reviews, and feedback that strengthen discipline capability and reinforce TEECOM’s standards. While not a people manager, you’ll play a key role in developing TEECOM’s talent and reinforcing disciplined engineering practices.

This position reflects strong engineering capability, reliable project leadership, and growing influence in shaping TEECOM’s systems, documentation, and delivery.

Leadership, Mentorship, and Technical Influence

• As an Associate Principal, your impact comes not only from the quality of your own discipline work, but from how effectively you guide project teams, strengthen coordination, and support the growth of TEECOM’s engineers. You contribute in three key ways:

Mentor and Support Engineers

• You strengthen project teams by guiding Designers and Associates, reinforcing disciplined design practices, clear documentation, and sound technical judgment.
• You contribute to TEECOM’s talent pipeline by serving as either a Mentor or a Mentee—helping grow others while also expanding your own capability.
• As a Mentor: You accelerate others’ growth by setting expectations, providing clear direction, and reinforcing disciplined, high-quality work.
• As a Mentee: You advance your own development by actively seeking feedback, applying guidance, and building readiness for larger scopes and leadership responsibilities.

Contribute to Training and Knowledge

• You elevate team capability by actively engaging in design reviews, debriefs, and cross-discipline discussions that improve shared understanding and decision-making.
• You strengthen discipline consistency by offering insights and clarification that help teammates apply standards correctly and develop stronger engineering judgment.
• You support TEECOM’s learning culture by modeling disciplined documentation, fostering collaborative problem-solving, and shaping training resources that accelerate the growth of Designers and engineers.

Improve the TEECOM System

• You reinforce firmwide consistency by applying standards reliably and maintaining clear, accurate discipline documentation that others can depend on.
• You strengthen workflows by identifying gaps in templates, tools, or processes and offering improvements—through constructive feedback and Pull Requests—that reduce rework and improve scalability.
• You enhance project predictability by sharing lessons learned, reinforcing best practices, and helping teams stay aligned and clear in their approach.

What Success in this Position Looks Like

• You deliver accurate, well-coordinated discipline designs on mid- to large-size projects with increasing independence and reliable follow-through.
• You apply strong judgment—identifying risks early, resolving discipline conflicts, and supporting cross-discipline coordination.
• You maintain disciplined documentation across drawings, specifications, calculations, and decision logs, enabling predictable project delivery.
• You improve TEECOM’s system by providing actionable feedback, proposing workflow refinements, and submitting targeted Pull Requests.
• You communicate clearly with clients and design partners—documenting decisions, clarifying requirements, and keeping teams aligned.
• You mentor Designers, Associates, and production by providing guidance, markups, and timely feedback that strengthens their technical capability and documentation habits.
• You collaborate closely with Project Leads and Group Leads to maintain alignment on scope, sequencing, and coordination strategy.
• You support pursuits by contributing scope input, fee assumptions, and participating in interviews as needed.
• You actively participate in client relationship development through networking events and conferences, direct outreach to clients and partners, and sharing intel gathered through documented interactions.
• You deepen your discipline expertise through mentorship (as Mentor or Mentee), preparing for broader leadership responsibilities.
• You model TEECOM’s Core Values—Care, Trust, and Value—through clear communication, disciplined execution, and proactive problem-solving.

Responsibilities and Expectations

• These responsibilities and expectations represent what is required to successfully perform the essential functions of this role.

Annual and Quarterly

• Partner with Project Leads, Group Leads, and senior engineers to strengthen coordination strategy, discipline consistency, and delivery reliability across projects.
• Participate in performance assessments and demonstrate measurable growth in engineering judgment, project leadership, and system contribution.
• Lead technical design reviews that reinforce TEECOM standards, improve documentation clarity, and identify coordination risks early.
• Contribute to discipline standards, workflows, and tools through targeted Pull Requests and documented lessons learned.
• Strengthen team capability by mentoring Designers and engineers through clear technical guidance, markups, and feedback.
• Identify recurring coordination challenges or workflow gaps and recommend improvements that enhance delivery predictability and cross-discipline alignment.
• When serving as a Mentor, provide structured quarterly feedback that supports technical growth and readiness for increased project leadership.

Monthly and Biweekly

• Deliver coordinated discipline designs including layouts, calculations, specifications, and supporting documentation that align with engineering intent and TEECOM standards.
• Partner with Project Leads to confirm scope, sequencing, coordination strategy, and evolving client requirements.
• Participate in project and discipline meetings, communicating decisions, constraints, risks, and next steps with clarity.
• Review Designers’ and engineers’ work, providing guidance that strengthens technical accuracy, coordination alignment, and documentation quality.
• When assigned as a Mentor, delegate meaningful scope, clarify expectations, provide structured feedback, and hold regular check ins that strengthen technical growth, documentation habits, and decision making.
• Maintain clear documentation of decisions, assumptions, and client specific nuances across GitHub and project tools to support consistent delivery.
• Review discipline progress against scope, schedule, and coordination milestones and surface risks early to support Project Leads in maintaining alignment.
• Maintain accurate and timely time and expense entries that support delivery accountability.

Weekly and Daily

• Prepare and review layouts, markups, calculations, and related deliverables, resolving discipline-specific issues with sound engineering judgment.
• Participate in coordination meetings, clearly communicating impacts, decisions, and required follow-up actions.
• Provide guidance to Designers and engineers by clarifying expectations, reinforcing documentation standards, and supporting informed decision-making.
• Maintain clear, up-to-date documentation across Asana, GitHub, and shared project platforms to support delivery alignment.
• Execute design and documentation tasks with increasing independence while maintaining alignment with TEECOM standards and project priorities.
• Communicate proactively with cross-discipline partners to confirm assumptions, surface risks early, and maintain coordination clarity.
• Keep project notes, markups, and documentation current as work progresses to ensure transparency and continuity.

As Needed

• Support programming sessions, site walks, surveys, or construction-phase coordination, documenting findings clearly to maintain alignment with design intent.
• Contribute to pursuits by developing discipline scope assumptions, OPCC inputs, and interview support as needed.
• Research products, codes, and design approaches that strengthen technical solutions and coordination outcomes.
• Support other teams during heavy workload periods or complex project phases to maintain firmwide delivery momentum.
• When assigned as a Mentee, meet regularly with your Mentor to review feedback, discuss project decisions, and strengthen technical judgment and discipline expertise.

Supervisory / Mentorship / Training Responsibilities

• Supervisory: When serving as a Mentor, you provide structured coaching and quarterly performance feedback for assigned mentees. You support day-to-day discipline execution by aligning Designers, engineers, and production team members with project priorities, scope, and documentation standards, while identifying dependencies, risks, and resourcing needs that inform workload planning.
• Mentorship: Provide hands-on coaching and design guidance to Designers and engineers assigned to your projects. When paired as a Mentor, you hold regular check-ins, clarify expectations, review progress, and contribute input to quarterly and annual performance assessments. You reinforce disciplined documentation, communication, and coordination practices through clear guidance and example.
• Training: Support the development of training content, participate in design reviews, and help team members strengthen technical and documentation skills through practical, project-based coaching.

Experience and Qualifications

• Education: Bachelor’s degree in Engineering (Electrical preferred) or equivalent experience.
• Experience: 6+ years of experience in AEC or related professional services with demonstrated discipline-specific capability (Telecom/ICT, Structured Cabling, Low Voltage)
• Preferred: Experience leading discipline portions of mid- to large-size projects, supporting coordination, and providing guidance to Designers or engineers.
• Proven ability to deliver accurate, well-coordinated designs and make sound decisions within your discipline.
• Strong understanding of project delivery workflows, client expectations, documentation standards, and cross-discipline coordination requirements.
• Demonstrated experience contributing to documentation updates, standards refinement, or QA/QC workflows through GitHub Pull Requests or similar platforms.
• Strong proficiency in Autodesk (AutoCAD, Revit), Bluebeam Studio, Microsoft 365 Suite, Google Workspace, and GitHub.

Industry certifications preferred by discipline:

• RCDD (Telecom/ICT) — preferred

• CDT — preferred

• CCNA — plus

• EIT — plus

• PE — plus

• PMP — plus

Physical Demands

• These physical demands represent what is required to perform the essential functions of this job. Reasonable accommodations will be provided as needed.
• Prolonged desk work using a computer, keyboard, mouse, and telephone.
• Regular reading, writing, and communication in virtual and in-person settings.
• Occasional travel to client sites for meetings, surveys, or inspections.
• Site walks may require standing or walking for extended periods, climbing stairs, and navigating construction or utility areas.
• Field activities may involve bending, kneeling, or maneuvering in confined spaces.
• May occasionally lift or move equipment weighing up to 25 pounds.

Work Environment

• These work environment characteristics represent the conditions encountered while performing essential job functions. Reasonable accommodations will be provided as needed.
• Approximately 75% of work is performed in a remote or office environment using standard office equipment.
• Approximately 25% occurs at client sites, including construction environments and existing facilities.
• Construction sites may include exposure to elevated noise levels, dust, uneven or unfinished walking surfaces, variable lighting conditions, and active construction operations.
• Utility rooms and similar spaces may have restricted access or may not fully comply with ADA accessibility standards. When access limitations exist, TEECOM will support coordinating reasonable accommodations with site-controlling contractor or alternative means to perform essential job functions.
• All accidents, near misses, and unsafe conditions must be reported immediately to the site superintendent and internally to People Operations.

$125,000 - $160,000 a year

This compensation will vary depending on your role-related skills, experience, knowledge, and subject matter expertise. TEECOM is committed to making sure that we are the right fit for each applicant and that each applicant is the right fit for our team. As we get to know each other throughout the interview process, the compensation may vary within the stated range.

TEECOM offers a comprehensive benefits package to support employees and their families, including medical, dental, and vision insurance for employees and their dependents, basic and voluntary life insurance, short-term and long-term disability coverage, a 401(k) plan with profit-sharing contributions, paid parental leave, lifestyle and legal benefits, pet benefits, and performance-based bonuses. Full-time exempt team members also enjoy flexible time off, and all employees receive nine scheduled paid holidays.

Your level will be evaluated and determined during the interview process.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

NOTICE TO THIRD PARTY AGENCIES: Please note that TEECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, TEECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, TEECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of TEECOM.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Position

The Associate Principal is a mid-level engineering role responsible for leading small- to mid-scale, multi-discipline projects with growing independence. You’ll guide projects from programming through closeout—clarifying requirements, coordinating design, documenting decisions, and ensuring deliverables meet TEECOM’s standards for quality and constructability.

You’ll apply strong engineering judgment, maintain alignment with scope, schedule, and budget, and surface risks early to keep projects on track. You’ll strengthen TEECOM’s system by contributing to GitHub, documenting client-specific nuances, and improving standards, tools, and workflows.

Externally, you’ll cultivate strong client relationships—building trust through clear communication, reliable follow-through, and thoughtful problem-solving. You’ll also begin developing credibility through thought-leadership activities by supporting pursuits, contributing technical narratives, participating in interviews, and helping develop content such as blogs, white papers, or presentations. Internally, you’ll mentor Designers and engineers through hands-on guidance, reviews, and feedback that strengthen discipline capability and reinforce TEECOM’s standards. While not a people manager, you’ll play a key role in developing TEECOM’s talent and reinforcing disciplined engineering practices.

This position reflects strong engineering capability, reliable project leadership, and growing influence in shaping TEECOM’s systems, documentation, and delivery.

Leadership, Mentorship, and Technical Influence

• As an Associate Principal, your impact comes not only from the quality of your own discipline work, but from how effectively you guide project teams, strengthen coordination, and support the growth of TEECOM’s engineers. You contribute in three key ways:

Mentor and Support Engineers

• You strengthen project teams by guiding Designers and Associates, reinforcing disciplined design practices, clear documentation, and sound technical judgment.
• You contribute to TEECOM’s talent pipeline by serving as either a Mentor or a Mentee—helping grow others while also expanding your own capability.
• As a Mentor: You accelerate others’ growth by setting expectations, providing clear direction, and reinforcing disciplined, high-quality work.
• As a Mentee: You advance your own development by actively seeking feedback, applying guidance, and building readiness for larger scopes and leadership responsibilities.

Contribute to Training and Knowledge

• You elevate team capability by actively engaging in design reviews, debriefs, and cross-discipline discussions that improve shared understanding and decision-making.
• You strengthen discipline consistency by offering insights and clarification that help teammates apply standards correctly and develop stronger engineering judgment.
• You support TEECOM’s learning culture by modeling disciplined documentation, fostering collaborative problem-solving, and shaping training resources that accelerate the growth of Designers and engineers.

Improve the TEECOM System

• You reinforce firmwide consistency by applying standards reliably and maintaining clear, accurate discipline documentation that others can depend on.
• You strengthen workflows by identifying gaps in templates, tools, or processes and offering improvements—through constructive feedback and Pull Requests—that reduce rework and improve scalability.
• You enhance project predictability by sharing lessons learned, reinforcing best practices, and helping teams stay aligned and clear in their approach.

What Success in this Position Looks Like

• You deliver accurate, well-coordinated discipline designs on mid- to large-size projects with increasing independence and reliable follow-through.
• You apply strong judgment—identifying risks early, resolving discipline conflicts, and supporting cross-discipline coordination.
• You maintain disciplined documentation across drawings, specifications, calculations, and decision logs, enabling predictable project delivery.
• You improve TEECOM’s system by providing actionable feedback, proposing workflow refinements, and submitting targeted Pull Requests.
• You communicate clearly with clients and design partners—documenting decisions, clarifying requirements, and keeping teams aligned.
• You mentor Designers, Associates, and production by providing guidance, markups, and timely feedback that strengthens their technical capability and documentation habits.
• You collaborate closely with Project Leads and Group Leads to maintain alignment on scope, sequencing, and coordination strategy.
• You support pursuits by contributing scope input, fee assumptions, and participating in interviews as needed.
• You actively participate in client relationship development through networking events and conferences, direct outreach to clients and partners, and sharing intel gathered through documented interactions.
• You deepen your discipline expertise through mentorship (as Mentor or Mentee), preparing for broader leadership responsibilities.
• You model TEECOM’s Core Values—Care, Trust, and Value—through clear communication, disciplined execution, and proactive problem-solving.

Responsibilities and Expectations

• These responsibilities and expectations represent what is required to successfully perform the essential functions of this role.

Annual and Quarterly

• Partner with Project Leads, Group Leads, and senior engineers to strengthen coordination strategy, discipline consistency, and delivery reliability across projects.
• Participate in performance assessments and demonstrate measurable growth in engineering judgment, project leadership, and system contribution.
• Lead technical design reviews that reinforce TEECOM standards, improve documentation clarity, and identify coordination risks early.
• Contribute to discipline standards, workflows, and tools through targeted Pull Requests and documented lessons learned.
• Strengthen team capability by mentoring Designers and engineers through clear technical guidance, markups, and feedback.
• Identify recurring coordination challenges or workflow gaps and recommend improvements that enhance delivery predictability and cross-discipline alignment.
• When serving as a Mentor, provide structured quarterly feedback that supports technical growth and readiness for increased project leadership.

Monthly and Biweekly

• Deliver coordinated discipline designs including layouts, calculations, specifications, and supporting documentation that align with engineering intent and TEECOM standards.
• Partner with Project Leads to confirm scope, sequencing, coordination strategy, and evolving client requirements.
• Participate in project and discipline meetings, communicating decisions, constraints, risks, and next steps with clarity.
• Review Designers’ and engineers’ work, providing guidance that strengthens technical accuracy, coordination alignment, and documentation quality.
• When assigned as a Mentor, delegate meaningful scope, clarify expectations, provide structured feedback, and hold regular check ins that strengthen technical growth, documentation habits, and decision making.
• Maintain clear documentation of decisions, assumptions, and client specific nuances across GitHub and project tools to support consistent delivery.
• Review discipline progress against scope, schedule, and coordination milestones and surface risks early to support Project Leads in maintaining alignment.
• Maintain accurate and timely time and expense entries that support delivery accountability.

Weekly and Daily

• Prepare and review layouts, markups, calculations, and related deliverables, resolving discipline-specific issues with sound engineering judgment.
• Participate in coordination meetings, clearly communicating impacts, decisions, and required follow-up actions.
• Provide guidance to Designers and engineers by clarifying expectations, reinforcing documentation standards, and supporting informed decision-making.
• Maintain clear, up-to-date documentation across Asana, GitHub, and shared project platforms to support delivery alignment.
• Execute design and documentation tasks with increasing independence while maintaining alignment with TEECOM standards and project priorities.
• Communicate proactively with cross-discipline partners to confirm assumptions, surface risks early, and maintain coordination clarity.
• Keep project notes, markups, and documentation current as work progresses to ensure transparency and continuity.

As Needed

• Support programming sessions, site walks, surveys, or construction-phase coordination, documenting findings clearly to maintain alignment with design intent.
• Contribute to pursuits by developing discipline scope assumptions, OPCC inputs, and interview support as needed.
• Research products, codes, and design approaches that strengthen technical solutions and coordination outcomes.
• Support other teams during heavy workload periods or complex project phases to maintain firmwide delivery momentum.
• When assigned as a Mentee, meet regularly with your Mentor to review feedback, discuss project decisions, and strengthen technical judgment and discipline expertise.

Supervisory / Mentorship / Training Responsibilities

• Supervisory: When serving as a Mentor, you provide structured coaching and quarterly performance feedback for assigned mentees. You support day-to-day discipline execution by aligning Designers, engineers, and production team members with project priorities, scope, and documentation standards, while identifying dependencies, risks, and resourcing needs that inform workload planning.
• Mentorship: Provide hands-on coaching and design guidance to Designers and engineers assigned to your projects. When paired as a Mentor, you hold regular check-ins, clarify expectations, review progress, and contribute input to quarterly and annual performance assessments. You reinforce disciplined documentation, communication, and coordination practices through clear guidance and example.
• Training: Support the development of training content, participate in design reviews, and help team members strengthen technical and documentation skills through practical, project-based coaching.

Experience and Qualifications

• Education: Bachelor’s degree in Engineering (Electrical preferred) or equivalent experience.
• Experience: 6+ years of experience in AEC or related professional services with demonstrated discipline-specific capability (Telecom/ICT, Structured Cabling, Low Voltage)
• Preferred: Experience leading discipline portions of mid- to large-size projects, supporting coordination, and providing guidance to Designers or engineers.
• Proven ability to deliver accurate, well-coordinated designs and make sound decisions within your discipline.
• Strong understanding of project delivery workflows, client expectations, documentation standards, and cross-discipline coordination requirements.
• Demonstrated experience contributing to documentation updates, standards refinement, or QA/QC workflows through GitHub Pull Requests or similar platforms.
• Strong proficiency in Autodesk (AutoCAD, Revit), Bluebeam Studio, Microsoft 365 Suite, Google Workspace, and GitHub.

Industry certifications preferred by discipline:

• RCDD (Telecom/ICT) — preferred

• CDT — preferred

• CCNA — plus

• EIT — plus

• PE — plus

• PMP — plus

Physical Demands

• These physical demands represent what is required to perform the essential functions of this job. Reasonable accommodations will be provided as needed.
• Prolonged desk work using a computer, keyboard, mouse, and telephone.
• Regular reading, writing, and communication in virtual and in-person settings.
• Occasional travel to client sites for meetings, surveys, or inspections.
• Site walks may require standing or walking for extended periods, climbing stairs, and navigating construction or utility areas.
• Field activities may involve bending, kneeling, or maneuvering in confined spaces.
• May occasionally lift or move equipment weighing up to 25 pounds.

Work Environment

• These work environment characteristics represent the conditions encountered while performing essential job functions. Reasonable accommodations will be provided as needed.
• Approximately 75% of work is performed in a remote or office environment using standard office equipment.
• Approximately 25% occurs at client sites, including construction environments and existing facilities.
• Construction sites may include exposure to elevated noise levels, dust, uneven or unfinished walking surfaces, variable lighting conditions, and active construction operations.
• Utility rooms and similar spaces may have restricted access or may not fully comply with ADA accessibility standards. When access limitations exist, TEECOM will support coordinating reasonable accommodations with site-controlling contractor or alternative means to perform essential job functions.
• All accidents, near misses, and unsafe conditions must be reported immediately to the site superintendent and internally to People Operations.

$125,000 - $160,000 a year

This compensation will vary depending on your role-related skills, experience, knowledge, and subject matter expertise. TEECOM is committed to making sure that we are the right fit for each applicant and that each applicant is the right fit for our team. As we get to know each other throughout the interview process, the compensation may vary within the stated range.

TEECOM offers a comprehensive benefits package to support employees and their families, including medical, dental, and vision insurance for employees and their dependents, basic and voluntary life insurance, short-term and long-term disability coverage, a 401(k) plan with profit-sharing contributions, paid parental leave, lifestyle and legal benefits, pet benefits, and performance-based bonuses. Full-time exempt team members also enjoy flexible time off, and all employees receive nine scheduled paid holidays.

Your level will be evaluated and determined during the interview process.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

NOTICE TO THIRD PARTY AGENCIES: Please note that TEECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, TEECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, TEECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of TEECOM.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. Civica empowers individuals to deliver meaningful outcomes through technology, improving the way healthcare and insurance services are delivered across highly regulated environments.

The Service Delivery Manager is a senior, program-level role within Civica’s Health division, accountable for designing, governing, and continuously improving the end-to-end presales and scoping process across Private Health Insurance (PHI) and broader healthcare solutions.

This role establishes the standards for how complex healthcare requirements are captured, validated, and translated into structured documentation and cost estimates, ensuring compliance, traceability, and clarity in regulated environments. It ensures that Product Requirements Documents (PRDs) are complete, consistent, and aligned to clinical, operational, and compliance needs prior to engineering handover.

Operating within a complex ecosystem involving healthcare providers, insurers, and regulatory frameworks, the Service Delivery Manager drives process rigour, improves estimation accuracy, and reduces delivery risk. The role leads a specialist team and ensures outputs meet the quality, governance, and consistency required to support scalable, compliant delivery across the Health portfolio.

Why you will love this opportunity as Service Delivery Manager at Civica

This role provides the opportunity to shape a critical capability within Civica’s Health and Private Health Insurance domain, where precision, compliance, and clarity are essential to delivering technology solutions that support patient outcomes and operational efficiency.

The Service Delivery Manager operates at the intersection of healthcare, commercial strategy, and engineering delivery, driving standards that ensure customer requirements are accurately translated into scalable, compliant solutions. The role directly influences how healthcare organisations and insurers adopt technology by enabling consistent, high-quality presales outputs that reduce ambiguity and delivery risk.

This position offers significant exposure to senior stakeholders across healthcare organisations, insurers, and internal leadership teams. It shapes how Civica engages with complex, regulated customers and supports the delivery of solutions that meet strict compliance requirements while maintaining speed and efficiency.

Civica provides an environment focused on accountability, expertise, and continuous improvement, enabling professionals to lead transformation in a highly regulated sector while delivering meaningful impact to healthcare systems and communities.

What you will need to be successful in this role

• Proven experience operating at program manager level within presales, solutions consulting, business analysis, or service delivery in a health technology, SaaS, or regulated environment
• Demonstrated experience designing and implementing presales or requirements gathering processes within complex, compliance-driven industries
• Strong understanding of healthcare or Private Health Insurance (PHI) environments, including regulatory, operational, and data considerations
• Proven capability translating complex healthcare or insurance requirements into structured documentation, cost estimates (ROM / T-shirt sizing), and engineering-ready outputs
• Experience defining and governing Product Requirements Documents (PRDs) to meet engineering, compliance, and operational standards
• Evidence of managing handover processes between presales and engineering, reducing rework and ensuring delivery readiness
• Strong stakeholder engagement skills, with experience working with healthcare providers, insurers, and senior business stakeholders
• Proven leadership experience managing and developing teams in fast-paced, high-complexity delivery environments
• Ability to establish structure, governance, and process discipline in ambiguous or evolving environments
• Strong analytical and commercial acumen, aligning estimation approaches with pricing models and contractual requirements
• Experience defining KPIs, measuring presales performance, and driving continuous improvement across process and output quality
• Excellent written and verbal communication skills, including the ability to produce clear, structured, and compliant documentation.

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:

We’re all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About the Position

The Associate Principal is a mid-level engineering role responsible for leading small- to mid-scale, multi-discipline projects with growing independence. You’ll guide projects from programming through closeout—clarifying requirements, coordinating design, documenting decisions, and ensuring deliverables meet TEECOM’s standards for quality and constructability.

You’ll apply strong engineering judgment, maintain alignment with scope, schedule, and budget, and surface risks early to keep projects on track. You’ll strengthen TEECOM’s system by contributing to GitHub, documenting client-specific nuances, and improving standards, tools, and workflows.

Externally, you’ll cultivate strong client relationships—building trust through clear communication, reliable follow-through, and thoughtful problem-solving. You’ll also begin developing credibility through thought-leadership activities by supporting pursuits, contributing technical narratives, participating in interviews, and helping develop content such as blogs, white papers, or presentations. Internally, you’ll mentor Designers and engineers through hands-on guidance, reviews, and feedback that strengthen discipline capability and reinforce TEECOM’s standards. While not a people manager, you’ll play a key role in developing TEECOM’s talent and reinforcing disciplined engineering practices.

This position reflects strong engineering capability, reliable project leadership, and growing influence in shaping TEECOM’s systems, documentation, and delivery.

Leadership, Mentorship, and Technical Influence

• As an Associate Principal, your impact comes not only from the quality of your own discipline work, but from how effectively you guide project teams, strengthen coordination, and support the growth of TEECOM’s engineers. You contribute in three key ways:

Mentor and Support Engineers

• You strengthen project teams by guiding Designers and Associates, reinforcing disciplined design practices, clear documentation, and sound technical judgment.
• You contribute to TEECOM’s talent pipeline by serving as either a Mentor or a Mentee—helping grow others while also expanding your own capability.
• As a Mentor: You accelerate others’ growth by setting expectations, providing clear direction, and reinforcing disciplined, high-quality work.
• As a Mentee: You advance your own development by actively seeking feedback, applying guidance, and building readiness for larger scopes and leadership responsibilities.

Contribute to Training and Knowledge

• You elevate team capability by actively engaging in design reviews, debriefs, and cross-discipline discussions that improve shared understanding and decision-making.
• You strengthen discipline consistency by offering insights and clarification that help teammates apply standards correctly and develop stronger engineering judgment.
• You support TEECOM’s learning culture by modeling disciplined documentation, fostering collaborative problem-solving, and shaping training resources that accelerate the growth of Designers and engineers.

Improve the TEECOM System

• You reinforce firmwide consistency by applying standards reliably and maintaining clear, accurate discipline documentation that others can depend on.
• You strengthen workflows by identifying gaps in templates, tools, or processes and offering improvements—through constructive feedback and Pull Requests—that reduce rework and improve scalability.
• You enhance project predictability by sharing lessons learned, reinforcing best practices, and helping teams stay aligned and clear in their approach.

What Success in this Position Looks Like

• You deliver accurate, well-coordinated discipline designs on mid- to large-size projects with increasing independence and reliable follow-through.
• You apply strong judgment—identifying risks early, resolving discipline conflicts, and supporting cross-discipline coordination.
• You maintain disciplined documentation across drawings, specifications, calculations, and decision logs, enabling predictable project delivery.
• You improve TEECOM’s system by providing actionable feedback, proposing workflow refinements, and submitting targeted Pull Requests.
• You communicate clearly with clients and design partners—documenting decisions, clarifying requirements, and keeping teams aligned.
• You mentor Designers, Associates, and production by providing guidance, markups, and timely feedback that strengthens their technical capability and documentation habits.
• You collaborate closely with Project Leads and Group Leads to maintain alignment on scope, sequencing, and coordination strategy.
• You support pursuits by contributing scope input, fee assumptions, and participating in interviews as needed.
• You actively participate in client relationship development through networking events and conferences, direct outreach to clients and partners, and sharing intel gathered through documented interactions.
• You deepen your discipline expertise through mentorship (as Mentor or Mentee), preparing for broader leadership responsibilities.
• You model TEECOM’s Core Values—Care, Trust, and Value—through clear communication, disciplined execution, and proactive problem-solving.

Responsibilities and Expectations

• These responsibilities and expectations represent what is required to successfully perform the essential functions of this role.

Annual and Quarterly

• Partner with Project Leads, Group Leads, and senior engineers to strengthen coordination strategy, discipline consistency, and delivery reliability across projects.
• Participate in performance assessments and demonstrate measurable growth in engineering judgment, project leadership, and system contribution.
• Lead technical design reviews that reinforce TEECOM standards, improve documentation clarity, and identify coordination risks early.
• Contribute to discipline standards, workflows, and tools through targeted Pull Requests and documented lessons learned.
• Strengthen team capability by mentoring Designers and engineers through clear technical guidance, markups, and feedback.
• Identify recurring coordination challenges or workflow gaps and recommend improvements that enhance delivery predictability and cross-discipline alignment.
• When serving as a Mentor, provide structured quarterly feedback that supports technical growth and readiness for increased project leadership.

Monthly and Biweekly

• Deliver coordinated discipline designs including layouts, calculations, specifications, and supporting documentation that align with engineering intent and TEECOM standards.
• Partner with Project Leads to confirm scope, sequencing, coordination strategy, and evolving client requirements.
• Participate in project and discipline meetings, communicating decisions, constraints, risks, and next steps with clarity.
• Review Designers’ and engineers’ work, providing guidance that strengthens technical accuracy, coordination alignment, and documentation quality.
• When assigned as a Mentor, delegate meaningful scope, clarify expectations, provide structured feedback, and hold regular check ins that strengthen technical growth, documentation habits, and decision making.
• Maintain clear documentation of decisions, assumptions, and client specific nuances across GitHub and project tools to support consistent delivery.
• Review discipline progress against scope, schedule, and coordination milestones and surface risks early to support Project Leads in maintaining alignment.
• Maintain accurate and timely time and expense entries that support delivery accountability.

Weekly and Daily

• Prepare and review layouts, markups, calculations, and related deliverables, resolving discipline-specific issues with sound engineering judgment.
• Participate in coordination meetings, clearly communicating impacts, decisions, and required follow-up actions.
• Provide guidance to Designers and engineers by clarifying expectations, reinforcing documentation standards, and supporting informed decision-making.
• Maintain clear, up-to-date documentation across Asana, GitHub, and shared project platforms to support delivery alignment.
• Execute design and documentation tasks with increasing independence while maintaining alignment with TEECOM standards and project priorities.
• Communicate proactively with cross-discipline partners to confirm assumptions, surface risks early, and maintain coordination clarity.
• Keep project notes, markups, and documentation current as work progresses to ensure transparency and continuity.

As Needed

• Support programming sessions, site walks, surveys, or construction-phase coordination, documenting findings clearly to maintain alignment with design intent.
• Contribute to pursuits by developing discipline scope assumptions, OPCC inputs, and interview support as needed.
• Research products, codes, and design approaches that strengthen technical solutions and coordination outcomes.
• Support other teams during heavy workload periods or complex project phases to maintain firmwide delivery momentum.
• When assigned as a Mentee, meet regularly with your Mentor to review feedback, discuss project decisions, and strengthen technical judgment and discipline expertise.

Supervisory / Mentorship / Training Responsibilities

• Supervisory: When serving as a Mentor, you provide structured coaching and quarterly performance feedback for assigned mentees. You support day-to-day discipline execution by aligning Designers, engineers, and production team members with project priorities, scope, and documentation standards, while identifying dependencies, risks, and resourcing needs that inform workload planning.
• Mentorship: Provide hands-on coaching and design guidance to Designers and engineers assigned to your projects. When paired as a Mentor, you hold regular check-ins, clarify expectations, review progress, and contribute input to quarterly and annual performance assessments. You reinforce disciplined documentation, communication, and coordination practices through clear guidance and example.
• Training: Support the development of training content, participate in design reviews, and help team members strengthen technical and documentation skills through practical, project-based coaching.

Experience and Qualifications

• Education: Bachelor’s degree in Engineering (Electrical preferred) or equivalent experience.
• Experience: 6+ years of experience in AEC or related professional services with demonstrated discipline-specific capability (Telecom/ICT, Structured Cabling, Low Voltage)
• Preferred: Experience leading discipline portions of mid- to large-size projects, supporting coordination, and providing guidance to Designers or engineers.
• Proven ability to deliver accurate, well-coordinated designs and make sound decisions within your discipline.
• Strong understanding of project delivery workflows, client expectations, documentation standards, and cross-discipline coordination requirements.
• Demonstrated experience contributing to documentation updates, standards refinement, or QA/QC workflows through GitHub Pull Requests or similar platforms.
• Strong proficiency in Autodesk (AutoCAD, Revit), Bluebeam Studio, Microsoft 365 Suite, Google Workspace, and GitHub.

Industry certifications preferred by discipline:

• RCDD (Telecom/ICT) — preferred

• CDT — preferred

• CCNA — plus

• EIT — plus

• PE — plus

• PMP — plus

Physical Demands

• These physical demands represent what is required to perform the essential functions of this job. Reasonable accommodations will be provided as needed.
• Prolonged desk work using a computer, keyboard, mouse, and telephone.
• Regular reading, writing, and communication in virtual and in-person settings.
• Occasional travel to client sites for meetings, surveys, or inspections.
• Site walks may require standing or walking for extended periods, climbing stairs, and navigating construction or utility areas.
• Field activities may involve bending, kneeling, or maneuvering in confined spaces.
• May occasionally lift or move equipment weighing up to 25 pounds.

Work Environment

• These work environment characteristics represent the conditions encountered while performing essential job functions. Reasonable accommodations will be provided as needed.
• Approximately 75% of work is performed in a remote or office environment using standard office equipment.
• Approximately 25% occurs at client sites, including construction environments and existing facilities.
• Construction sites may include exposure to elevated noise levels, dust, uneven or unfinished walking surfaces, variable lighting conditions, and active construction operations.
• Utility rooms and similar spaces may have restricted access or may not fully comply with ADA accessibility standards. When access limitations exist, TEECOM will support coordinating reasonable accommodations with site-controlling contractor or alternative means to perform essential job functions.
• All accidents, near misses, and unsafe conditions must be reported immediately to the site superintendent and internally to People Operations.

$125,000 - $160,000 a year

This compensation will vary depending on your role-related skills, experience, knowledge, and subject matter expertise. TEECOM is committed to making sure that we are the right fit for each applicant and that each applicant is the right fit for our team. As we get to know each other throughout the interview process, the compensation may vary within the stated range.

TEECOM offers a comprehensive benefits package to support employees and their families, including medical, dental, and vision insurance for employees and their dependents, basic and voluntary life insurance, short-term and long-term disability coverage, a 401(k) plan with profit-sharing contributions, paid parental leave, lifestyle and legal benefits, pet benefits, and performance-based bonuses. Full-time exempt team members also enjoy flexible time off, and all employees receive nine scheduled paid holidays.

Your level will be evaluated and determined during the interview process.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

NOTICE TO THIRD PARTY AGENCIES: Please note that TEECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, TEECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, TEECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of TEECOM.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sr. Quality Assurance Specialist

Location: Washington, DC (Hybrid – 2 days onsite)

Clearance: Top Secret

Status: Exempt

Salary: $105,000 - $115,000

We are seeking a Sr. Quality Assurance Specialist to support The Department of Justice. This division consists of a team of technical leaders that test and deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and our services support their mission of protecting national security.

Responsibilities

QA Department Management

• Perform pre-audit planning and preparation activities

• Conduct internal process, work product and service audits by evaluating software development and service performance and deliverables against process documentation, project schedule, and quality standards.

• Perform a variety of technical and administrative activities related to the function of QA, including, but not limited to, scheduling, checklist development, report writing, facilitating root cause/lessons learned analysis, and internal/external presentations.

• Analyze, compile, and report findings of non-compliance and provide recommendations for improvement.

• Identify, log, escalate, and track issues, lessons learned, non-conformances, and corrective actions to closure

• Identify opportunities for improvements, including the review and assessment of lessons learned

• Support corporate, program management, and operations staff in developing and maintaining documented plans, procedures and other process assets

• Assist in institutionalizing risk management best practices and implementation throughout the organization and on the programs

• Prepare and maintain an annual QA plan

• Prepare and maintain annual Process Improvement Plan for all test activities

• Prepare and deliver QA personnel performance appraisals

• Assist in proposal development

• Provide QA support to protégé and small business partners of the company

• Maintain vendor relationships (ISO auditors, CMMI consultants, etc.) and direct vendor activities during work engagements

• Support the Director of Security in ISO 27k compliance

• Manage Quality team and perform supervisory tasks as required

Knowledge Management

• Capture and analyze data and store the information according to records retention requirements

• Analyze and report various measures to program and corporate management.

• Provide scheduled and ad-hoc reports as requested

• Ensure QA knowledge management tools are appropriately maintained

Change Management

• Evaluate change proposals to ensure related configuration items are addressed

• Work with corporate, program, and operational managers to embed process, procedure, and practice changes

• Support program Change Advisory Board (CAB) and Emergency CAB meetings and run such meetings for the corporate office

• Establish change management model and produce standard change templates

• Conduct post implementation review of authorized and implemented changes

Configuration Management

• Create and track configuration change proposals

• Work with subject matter experts to ensure proposed configuration items (CIs) and CI modifications are correctly identified and documented for submittal to the change management process

• Maintain information about CIs, CI relationships, CI traceability and status

Required Qualifications

• Bachelor’s Degree in relevant field

• 5+ years’ experience managing QA process on multiple contracts

• Experienced in quality management frameworks and standards such as CMMI, ITIL, and ISO

• Self-starter, detail oriented with strong communication, collaboration, organizational, and analytical skills

• Ability to drive implementation; influence and promote organizational change

• Experienced in auditing processes, services, and management systems

• Familiarization with technical terms related to System and Network Engineering

• Ability to develop and deliver instructional guides and live training on processes and process assets

• Ability to effectively prioritize multiple deadlines and adapt in a dynamic environment

• Experienced with SharePoint and Microsoft Office, including Excel at an intermediate to advanced level

• Experienced with functionality of configuration management software

• Ability to demonstrate high integrity and appropriate judgment working with sensitive data

• Ability to develop and deliver agendas, plans, processes, process assets, and reports accurately and on schedule

• Experience in the development, implementation, and continuous improvement of business processes and process assets

• Must be able to travel and work to client sites and pass the required background investigations to obtain appropriate clearance to work on sites, as required

• Demonstrated ability to gain staff buy-in on quality program activities, as well as function as an ambassador of continuous process improvement

Desired Skills and Qualifications

• Multiple ITIL Intermediate level and/or Practitioner

• ISO 9001 and/or 20000-1 Requirements and Internal Auditor Certificates

• Certified CMMI Associate or Professional

• Certified Internal Auditor or equivalent

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices.  IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We are seeking a Senior Project Manager with deep business transformation experience to lead complex, cross-functional initiatives that drive meaningful change across the organization. This role partners closely with a Program Manager in a highly collaborative “lock-step” model, forming a dynamic leadership duo that ensures strategy translates into execution.

This is a senior individual contributor that will join our growing Enterprise PMO function, requiring strong executive presence, enterprise level experience, influence without authority, and the ability to operate effectively in ambiguity. You will work across a broad range of stakeholders- varying in experience, functional maturity, and change readiness- while driving alignment, clarity, and measurable outcomes.

What You Will Do:

• Lead end-to-end delivery of complex business transformation initiatives across functions
• Partner closely with a Program Manager to align on strategic direction, sequencing, and cross-program dependencies when applicable.
• Influence stakeholders at all levels, including senior leadership, through clear recommendations and structured decision-making
• Drive outcomes in environments with competing priorities and shifting expectations
• Proactively identify, assess, and manage risks and cross-functional dependencies
• Translate ambiguity into clear direction, structured plans, and focused execution
• Filter and prioritize effectively- ensuring teams are focused on the highest-impact work
• Tailor communication approaches to different audiences, particularly in transformation settings where messaging, alignment, and change adoption are critical
• Facilitate difficult conversations, align conflicting viewpoints, and maintain forward momentum
• Provide informal mentorship and guidance to Project Managers, elevating delivery standards and consistency across the PMO
• Ensure measurable results and accountability throughout the lifecycle of initiatives

Qualifications

Here’s What We’re Looking For:

• 10+ years of project management experience, including significant business transformation work
• Demonstrated success leading complex, cross-functional initiatives in evolving or high-growth environments
• Strong executive presence with the ability to “read the room” and adjust approach accordingly
• Expertise in risk and dependency management across multiple stakeholder groups
• Comfort operating in ambiguity and shaping direction where frameworks may not yet exist
• Big-picture thinker who connects dots across initiatives and asks the right strategic questions
• Strong prioritization instincts and judgment
• Excellent written and verbal communication skills, with the ability to tailor messaging for different levels of the organization
• Flexible leadership style- able to adjust approach without compromising outcomes
• Confidence to make recommendations and guide decision-making
• Ability to operate autonomously while maintaining strong partnership and alignment

Additional Information

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $120,000-$145,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.

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About Us:IMPACT provides digital marketing services to help small to mid-sized businesses implement Endless Customers (formerly They Ask, You Answer), inspired by the popular book by Marcus Sheridan.