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Support Customer Service Representative at ABC Legal Services

Responds to customer support tickets and phone calls, resolves order issues, and documents problems for a legal services company.

Junior Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Medical Information Specialist at EVERSANA

Responds to product information requests, handles adverse event reports, and translates medical communications for healthcare providers and patients in a multilingual call center environment.

Junior Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK

Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

  • Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
  • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
  • Disseminate drug information either verbally or by written correspondence.
  • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
  • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
  • Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
  • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
  • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
  • Medical Writing
  • On-call responsibilities on an as assigned basis.
  • All other duties as assigned.

EXPECTAT IONS OF THE JOB:

  • Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
  • Place of Work: Home Office or European Hub Office
  • Hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri
  • Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
  • Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

  • The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
  • Education: Life Sciences or healthcare degree or equivalent
  • Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
  • Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
  • Strong translation skills.

PREFERRED QUALIFICATIONS:

  • Education: Preferred Pharma D / M Pharma but other degrees such as  Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,
  • Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
  • Language skills: fluent English along with Native Spanish.
  • Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
  • Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
  • Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
  • Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
  • Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Follow us on LinkedIn | Twitter

Read the full description
Support International Reservations Concierge (Dutch Speaking)

Handles cruise reservations and customer inquiries in Dutch, assisting international guests with booking and travel planning.

Junior Remote Posted about 20 hours ago Jobicy AI
What this role involves
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications...
Read the full description
Support Position for Dutch-Speaking Client Operations Specialist

Dutch-speaking specialist handles client operations and support tasks for a multilingual HR SaaS platform.

Junior Posted about 20 hours ago Jobicy AI
What this role involves
Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more...
Read the full description
Support Front Desk Guest Experience Associate

Handles guest inquiries, resolves property issues, and coordinates with maintenance teams as a remote digital concierge for short-term rental properties.

Junior Remote Posted about 20 hours ago RemoteOK Dev
What this role involves
Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

  • Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
  • Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
  • Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
  • Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.

Who We Are Looking For

  • Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
  • Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
  • Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
  • Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.

Technical Requirements (Non-Negotiable)

  • Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
  • Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
  • Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).

Schedule

  • Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
  • Days Off: 2 days off per week.
  • Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.

What We Offer

  • 100% Remote: Work from the safety and comfort of your home.
  • Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
  • Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
  • Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
  • Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.
Read the full description
Support Front Desk Guest Experience Associate

Handles guest inquiries, resolves property issues, and coordinates with staff as a digital concierge for short-term rental properties.

Junior Remote Posted about 20 hours ago RemoteOK Dev
What this role involves
Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

  • Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
  • Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
  • Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
  • Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.

Who We Are Looking For

  • Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
  • Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
  • Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
  • Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.

Technical Requirements (Non-Negotiable)

  • Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
  • Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
  • Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).

Schedule

  • Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
  • Days Off: 2 days off per week.
  • Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.

What We Offer

  • 100% Remote: Work from the safety and comfort of your home.
  • Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
  • Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
  • Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
  • Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.
Read the full description
Support Front Desk Guest Experience Associate

Handles guest inquiries and issues via phone/messaging, coordinates with maintenance and cleaning staff, and ensures positive guest experiences for short-term rental properties.

Junior Remote Posted about 20 hours ago RemoteOK Dev
What this role involves
Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

  • Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
  • Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
  • Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
  • Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.

Who We Are Looking For

  • Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
  • Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
  • Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
  • Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.

Technical Requirements (Non-Negotiable)

  • Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
  • Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
  • Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).

Schedule

  • Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
  • Days Off: 2 days off per week.
  • Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.

What We Offer

  • 100% Remote: Work from the safety and comfort of your home.
  • Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
  • Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
  • Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
  • Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.
Read the full description
Support Front Desk Guest Experience Associate

Handle guest inquiries, resolve issues, and coordinate between guests and property staff as a digital concierge for short-term rental properties.

Junior Remote Posted about 20 hours ago RemoteOK Dev
What this role involves
Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

  • Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
  • Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
  • Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
  • Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.

Who We Are Looking For

  • Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
  • Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
  • Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
  • Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.

Technical Requirements (Non-Negotiable)

  • Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
  • Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
  • Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).

Schedule

  • Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
  • Days Off: 2 days off per week.
  • Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.

What We Offer

  • 100% Remote: Work from the safety and comfort of your home.
  • Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
  • Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
  • Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
  • Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.
Read the full description
Support Writesonic: Product Support Specialist

Resolves customer issues via chat and email, troubleshoots technical problems, and creates documentation for Writesonic's AI SEO platform.

Junior Remote Posted about 23 hours ago We Work Remotely — Programming
What this role involves

Headquarters: India

About the Role

At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.

This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.

About Writesonic

Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.

We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform—designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.

Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.

What You’ll Do

  • Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
  • Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
  • Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value.
  • Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
  • Proactively identify trends in customer feedback and share insights with the product team.
  • Act as the customer’s voice internally, helping shape a better product experience.
  • Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.

What We’re Looking For

  • 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
  • Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
  • Experience using support platforms like Intercom, Zendesk, or Freshdesk.
  • Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
  • Passion for customer experience—empathetic, patient, and proactive.
  • A fast learner who thrives in a high-growth, remote-first startup environment.

Why Join as a Product Support Specialist at Writesonic?

  • Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
  • Competitive compensation and performance-based incentives.
  • Remote-first flexibility with global collaboration.
  • Opportunities to grow into customer success, product, or operations roles.
  • A supportive, diverse team that values learning and celebrates wins together.

If you’re passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, we’d love to have you on our support team at

To apply: https://weworkremotely.com/remote-jobs/writesonic-product-support-specialist

Read the full description
Support Customer Service Representative at ABC Legal Services

Handles customer support tickets, manages high-volume calls, responds to emails, and resolves order-related issues for a legal services company.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Puerto Rico.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $12.00 - $12.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Resolves customer inquiries and issues via phone, email, and tickets while managing orders and coordinating with internal teams.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Kentucky.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Resolves customer inquiries via phone, email, and tickets while managing orders and coordinating with internal teams and field process servers.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Louisiana.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Resolves customer inquiries and issues via phone, email, and tickets while managing order processing and coordinating with internal teams.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Florida.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Resolves customer issues, manages support tickets and high-volume calls, and coordinates with internal teams to ensure order completion.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Kansas.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Handles customer support tickets, manages high-volume calls, resolves order issues, and communicates with customers and internal teams for a legal services company.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in North Dakota.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 an hour

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Handles customer support tickets, phone calls, and emails to resolve order issues and provide information to customers and internal teams.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Arkansas.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Resolves customer inquiries and issues via phone, email, and tickets while managing orders and coordinating with internal teams.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in North Carolina.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Resolves customer inquiries and issues via tickets, phone, and email while managing orders and coordinating with internal teams.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Montana.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 an hour

Schedule: Full-time, 7am- 4pm PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Responds to customer support tickets, phone calls, and emails to resolve issues, manage orders, and provide assistance to customers and internal teams.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Virginia.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description
Support Customer Service Representative at ABC Legal Services

Handles customer inquiries, resolves order issues, and manages high-volume phone calls for a legal services company.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Mississippi.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Read the full description