Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.

Based in Sydney, Melbourne, New York, or London, you’ll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidi’s footprint across multi-site enterprises.

This is a senior role. You’ll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.

What you will do

• Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.

• Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.

• Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.

• Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.

• Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.

• Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.

• Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.

• Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.

• Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.

What we will look for

• Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).

• Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.

• Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.

• Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.

• Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.

• Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.

• Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.

• Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.

• Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working, with 3 days in the office

• Monthly $150 AUD benefit to invest in your physical and mental wellbeing

• Recharge Days after major milestones and busy periods

• A generous personal development budget of $1000 AUD per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• A one-time home office setup contribution

• 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers

• A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing

• 10 days per year dedicated to supporting clinicians in maintaining accreditation

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

Joining Collibra’s Customer Support team

Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.

As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.

This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Support Engineers at Collibra are responsible for

• Analyzing complex customer issues to determine the root cause.
• Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
• Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You have

• Professional experience including the following:

  • 4+ years in a customer facing role, ideally in a SaaS environment
  • Analytical and methodical problem solving skills
  • Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
  • Experience troubleshooting web-based applications
  • Experience with Java and REST API
  • Experience working closely with software developers

• Knowledge of certificates - SSL, SSO, PostgreSQL preferred.

• Experience maintaining software running in production.

• A bachelor’s degree or equivalent work experience is required.

• This position is not eligible for visa sponsorship.

• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

You are

• An investigator, excited by the challenge of looking for bugs and resolving them.
• Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
• Comfortable speaking and writing in English. We are a global team!
• Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
• Motivated by the challenge of scaling a growing company.
• Collaborative - we work cross functionally with many other teams.

Reporting to Collibra’s Manager, Customer Support your measures of success are

• Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
• Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
• Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.

Compensation for this role

The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world’s best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

What will the role involve?

Please note: we are looking for someone to work UTC 7 - 9 timezone.

• Become a key Senior member of our growing Support Engineering team at Primer

• Scope the future of Support by advocating internally on priorities, strategy and roadmaps

• Handling tickets and support requests from merchants

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language.

• Creating first-class documentation for both merchants and internal teams.

• Conducting quality assurance and mentoring junior team members.

• Work with leadership to implement internal Support frameworks and processes.

• Speaking with our customers face-to-face and over video calls

• Be an internal ‘Voice of Customer’: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.

• Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.

• Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.

What are we looking for?

• Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.

• Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic ‘Support Experience’ - i.e. writing clear documentation, collaborating in tickets etc.

• Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.

• Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.

• An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).

• Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.

• Highly motivated self-starter who values autonomy and getting things done.

• Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.

• Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.

• Empathy, and the ability to see things from the customer’s perspective.

• Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.

Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application

🚫 You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!

• You are not comfortable with shifting context and navigating ambiguity

✅ A typical interview process

• An initial intro call with a Talent Partner

• An interview with the Hiring Manager

• Challenge Stage - Contextualised to the role

• A final, values-alignment interview

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

🌍 We are fully remote and globally distributed; and have been since day one

💰 Competitive share options

🌴 Uncapped holiday, with 25 days minimum to be taken

🗣️ Co-working space access

📅 Workations & Company Retreat

💻 The best equipment for your role

🏠 £500 towards your home office setup

🔎 Generous learning budget

🏥 Private Medical Insurance

📈 A broad set of additional perks and benefits ( depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.

You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.

Based in Sydney, Melbourne, New York, or London, you’ll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidi’s footprint across multi-site enterprises.

This is a senior role. You’ll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.

What you will do

• Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.

• Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.

• Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.

• Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.

• Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.

• Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.

• Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.

• Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.

• Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.

What we will look for

• Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).

• Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.

• Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.

• Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.

• Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.

• Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.

• Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.

• Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.

• Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working, with 3 days in the office

• Monthly $150 AUD benefit to invest in your physical and mental wellbeing

• Recharge Days after major milestones and busy periods

• A generous personal development budget of $1000 AUD per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• A one-time home office setup contribution

• 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers

• A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing

• 10 days per year dedicated to supporting clinicians in maintaining accreditation

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

At Portfolio BI, we deliver industry-leading data management solutions and services to the global investment management community. Our platforms PBI Axiom, PBI Vector, and PBI Stratus help sophisticated buy-side firms gain greater control over their portfolio and operational data through enhanced analytics, governance, workflow management, and data security.

For more than 20 years, leading hedge funds, asset managers, family offices, funds of funds, and institutional investors have trusted Portfolio BI to support critical investment operations and data-driven decision-making.

We are seeking a Senior Application Support Engineer to join our team and play a key role in supporting mission-critical applications and client environments within a fast-paced financial technology ecosystem.

Position Overview

The Senior Application Support Engineer will work closely with clients, internal development teams, and business stakeholders to troubleshoot, analyze, and resolve complex application and data-related issues. This role requires a strong technical foundation combined with the ability to understand business workflows and deliver high-quality client support in a production environment.

The ideal candidate will have experience supporting enterprise applications, strong SQL and troubleshooting capabilities, and a proactive approach to problem-solving. This individual will also contribute to application enhancements, integration development, performance optimization, and continuous improvement initiatives across the platform.

Responsibilities:

• Develop deep expertise in Portfolio BI applications, client workflows, and supporting technologies

• Investigate, troubleshoot, and resolve complex application, integration, and database-related issues

• Analyze system behavior and perform root cause analysis for recurring production incidents

• Develop and maintain integrations between Portfolio BI platforms and third-party applications

• Design and deliver custom reports, web grids, and Windows-based solutions to meet client requirements

• Optimize SQL queries, ETL processes, and database performance within production environments

• Collaborate with Development, Product, and Infrastructure teams to implement scalable long-term solutions

• Conduct proactive system audits and preventative maintenance activities

• Manage multiple support requests and priorities while ensuring timely client communication and issue resolution

• Maintain detailed documentation of issues, resolutions, and technical processes

• Provide technical guidance and support to clients regarding application functionality and operational workflows

• Bachelor’s degree in computer science, Engineering, Information Systems, or a related field

• Strong experience troubleshooting enterprise applications in production environments

• Demonstrated ability to read and understand C# code

• Advanced SQL skills, including query development, performance tuning, and troubleshooting

• Experience with ETL processes, data integrations, and database performance analysis

• Understanding of n-tier application architecture and enterprise system design principles

• Strong analytical and problem-solving skills with exceptional attention to detail

• Ability to prioritize and manage multiple issues in a fast-paced, client-focused environment

• Excellent written and verbal communication skills in English

• Experience communicating directly with external clients and business stakeholders

Preferred Qualifications

• Experience supporting financial systems or applications within the investment management industry
• Understanding of buy-side operations, order management systems, trade execution, reconciliation, and reporting workflows

At Portfolio BI, you will have the opportunity to work with leading investment management firms and contribute to solutions that directly impact critical business operations. We offer a collaborative environment that values technical expertise, innovation, continuous learning, and professional growth.

If you are a highly motivated technology professional who enjoys solving complex technical challenges and delivering exceptional client outcomes, we encourage you to apply.

We offer:

• Hybrid role with access to a comfortable office in the center of Belgrade
• Private medical insurance package, for you and your family
• 23 vacation days per year, increasing over time with your tenure
• Permanent employment contract
• Access to training and coaching platforms to support your professional development
• Professional certifications sponsored by the company
• Company Lunches & Socials

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world’s best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

What will the role involve?

Please note: we are looking for someone to work UTC 7 - 9 timezone.

• Become a key Senior member of our growing Support Engineering team at Primer

• Scope the future of Support by advocating internally on priorities, strategy and roadmaps

• Handling tickets and support requests from merchants

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language.

• Creating first-class documentation for both merchants and internal teams.

• Conducting quality assurance and mentoring junior team members.

• Work with leadership to implement internal Support frameworks and processes.

• Speaking with our customers face-to-face and over video calls

• Be an internal ‘Voice of Customer’: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.

• Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.

• Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.

What are we looking for?

• Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.

• Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic ‘Support Experience’ - i.e. writing clear documentation, collaborating in tickets etc.

• Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.

• Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.

• An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).

• Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.

• Highly motivated self-starter who values autonomy and getting things done.

• Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.

• Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.

• Empathy, and the ability to see things from the customer’s perspective.

• Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.

Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application

🚫 You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!

• You are not comfortable with shifting context and navigating ambiguity

✅ A typical interview process

• An initial intro call with a Talent Partner

• An interview with the Hiring Manager

• Challenge Stage - Contextualised to the role

• A final, values-alignment interview

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

🌍 We are fully remote and globally distributed; and have been since day one

💰 Competitive share options

🌴 Uncapped holiday, with 25 days minimum to be taken

🗣️ Co-working space access

📅 Workations & Company Retreat

💻 The best equipment for your role

🏠 £500 towards your home office setup

🔎 Generous learning budget

🏥 Private Medical Insurance

📈 A broad set of additional perks and benefits ( depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.

You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations...

About Ping Identity:  At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just...

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role

Hours: Monday-Friday, 9:00-17:30

Location: Fleet, Hampshire

Working Pattern: Hybrid – 3 days per week on site

As a Senior Customer Success Executive, you will be response for managing your own assigned client accounts and have outstanding communication skills to provide support with a proactive and solutions-orientated service. You will have previous customer service experience in a professional, fast-paced environment, with a proven track record of working towards targets or deadlines.

What your day will look like:

• You will be responsible for some of our largest accounts (Top 500 recruitment agencies), communicating regularly to provide support and assist with any queries

• Proactively reviewing your client’s accounts to ensure that they are utilising all aspects effectively and achieving the best results

• Liaising with clients via phone, email and Teams meetings

• Utilising recruitment data to provide clients with individualised feedback on market trends and their account performance

• Providing personalised online training sessions for your clients

• Working collaboratively with other departments to improve our account growth and retention

• Holding regular performance reviews for a handful of your largest client base over Teams/face to face

• Attending client visits and conduct onsite training sessions, when required to do so

What we’re looking for:

• Experience managing accounts in a customer service/account management or similar environment, working in a high-volume or fast-paced setting

• Ability to develop excellent client relationships and commercially driven, with demonstrable experience of adding value to assigned accounts

• Excellent written and verbal communication skills

• Good presentation skills and client facing experience (remote or face to face)

• Able to multi-task effectively with a high level of attention to detail

• Ability to productive reports, analyse usage and insights to clearly present to the client

• IT literate, including MS office, with the ability to navigate multiple systems, competently, with ease

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Headquarters: Baltimore, MD
URL: https://qlab.app/

Figure 53, a Baltimore-based software company, is hiring a part-time Senior QLab Support Specialist. We are looking for a candidate with both high-level technical expertise in QLab and the ability to provide clear, generous, and friendly support to our customers.

Our flagship product, QLab, is used to control audio, video, and lighting for live performance. (But you, our future teammate, already know that!) All customer support for our products is conducted via email. We are looking for an additional team member to help answer any licensing and technical QLab questions our customers send us.

This position requires 20 hours of work a week, and includes benefits such as a generous paid vacation policy, health insurance, profit sharing after one year, and a SIMPLE IRA with matching contributions. We are a fully remote company. You must be based in the US, with a slight preference for those based in Maryland, New York, California, or Wisconsin.

Much of our success stems from taking care of our customers with exceptional support and responsiveness. We feel grateful for our customers, and we try to keep the principles of patience, gratitude, respect, and expertise driving our interactions with them. Our support team is devoted to problem-solving in a kind and generous spirit. We provide deep technical knowledge, and also bring a curiosity, dedication, and genuine compassion for customers to our work. We often work as a team to solve difficult issues. 

While experience with sound is absolutely a plus, we are specifically looking for a candidate with experience in one or more of the following areas: 

• Lighting

• Stage Management

• Video

• Broadcasting

• Product licensing

Required Skills

The successful applicant will have all of the following skills:

• Superb writing skills.

• Experience with QLab at a moderate or expert level. (At least a year or two of actual hands-on experience with QLab.) 

• Compassion, empathy, and an ability to convey a friendly and supportive tone via email.

• Patience and a pleasant demeanor, with customers and with teammates.

• A willingness to learn, adaptability, attention to detail, and problem solving skills.

• First-hand familiarity with the process of producing theater — you understand the environment our customers work in and the strains and stresses of that environment. You understand terms like standby, upstage, spike, and strike. You’ve experienced a technical rehearsal. You have (at least) run sound, lights, or video for a show at some point.

• Basic macOS administration skills.

• Willingness to ask questions and self direct learning in areas where you are not already an expert.

• Willingness to learn Figure 53’s complex licensing system and ultimately provide support to customers about that system. 

• Ability to manage your own calendar, and timeliness.

• Ability to maintain focus while working independently and remotely. 

• Ability to bring renewed energy for repetitive work. 

 

Bonus Point Skills

While no one person will be an expert in all of these things, any of the following skills would impress us:

• Professional (or high-level) experience as a technician, designer, director, or stage manager.

• Extensive customer service experience, particularly with a written component. 

• You’ve done technical work for theater in multiple departments.

• You’ve used MIDI or OSC to control a show.

• You’ve dabbled in AppleScript, or written AppleScripts to control QLab.

• If your background is in audio, familiarity with any of the following:

• Meyer, d&b, L-Acoustics, or QSC loudspeakers or processing hardware

• DiGiCo, Yamaha, Allen & Heath, or Behringer mixing consoles

• RME, Motu, Universal Audio, or Focusrite audio interfaces

• Dante/AVB

• If your background is in video, familiarity with any of the following: 

• Blackmagic hardware

• a solid grasp on the concepts of resolution and frame rate

• the uses of and differences between VGA, DVI, HDMI, and SDI

• network video systems, such as NDI

• live video systems, live camera feeds, camera switching

• projectors made by either Panasonic, Barco, or Christie

• LED Video walls and controllers

• knowledge of what baluns are and how to use them

• Matrox/Datapath multi-heads

• If your background is in lighting, familiarity with any of the following:

• ETC Express or EOS-family consoles

• Programming lighting effects or other complex sequences.

• reading a lighting plot

• Pre-visualisation software like Vectorworks, WYSIWYG, or Capture

• Art-Net protocol

• USB-DMX devices

• If you are a stage manager, experience with the following:

• Running many shows on QLab

• A working knowledge of QLab programming

• Troubleshooting various technical issues in a rehearsal environment

• We build our schedule collaboratively as a team. While it is not a requirement, availability and willingness to work mornings (starting at 9am) in the Eastern Time Zone is a plus, as is a willingness to occasionally work holidays & weekends. 

• Availability during periods which are typically busy for professional theatre: September-early November, February-March

• Familiarity and experience with Github

Salary and Benefits

• All full- and half-time employees at Figure 53 are paid based on the same annual salary. (Our CEO makes 1.5x the base salary). The base salary is $76,000 for half-time (20 hrs/week) employment.

• After 1 year at Figure 53, you’ll receive quarterly profit sharing which is divided based on the length of time you’ve been at the company. Profit sharing is often a significant portion of our compensation.

• 25 paid vacation days, unlimited unpaid vacation days (with notice and permission), and paid federal holidays plus the week between Christmas and New Years off.

• SIMPLE IRA retirement plan with employer contribution matching 

• Free health insurance for you, your spouse, and your dependents, including an HRA for out-of-pocket spending. Vision and dental insurance are included because teeth and eyes are also part of your body.

• Fully remote work.

 

Figure 53 is committed to building a culturally diverse staff and strongly encourages applications from people of color, women, LGBTQ+, those living with disabilities, or a member of any group that is traditionally excluded from work in the tech sector. 

The position is open immediately. We are accepting applications through Friday, June 5th.

To get a sense of our company culture and HR policies, we encourage you to take a look at our handbook.

How to Apply

Please email jobs@figure53.com to apply. Attach PDFs of your resume and a cover letter that demonstrates your relevant experience and interest in the job. If you have any example QLab workspaces you’ve created we’d love to see those too.

To apply: https://weworkremotely.com/remote-jobs/figure-53-senior-qlab-support-specialist-half-time

Headquarters: Baltimore, MD
URL: https://qlab.app/

Figure 53, a Baltimore-based software company, is hiring a part-time Senior QLab Support Specialist. We are looking for a candidate with both high-level technical expertise in QLab and the ability to provide clear, generous, and friendly support to our customers.

Our flagship product, QLab, is used to control audio, video, and lighting for live performance. (But you, our future teammate, already know that!) All customer support for our products is conducted via email. We are looking for an additional team member to help answer any licensing and technical QLab questions our customers send us.

This position requires 20 hours of work a week, and includes benefits such as a generous paid vacation policy, health insurance, profit sharing after one year, and a SIMPLE IRA with matching contributions. We are a fully remote company. You must be based in the US, with a slight preference for those based in Maryland, New York, California, or Wisconsin.

Much of our success stems from taking care of our customers with exceptional support and responsiveness. We feel grateful for our customers, and we try to keep the principles of patience, gratitude, respect, and expertise driving our interactions with them. Our support team is devoted to problem-solving in a kind and generous spirit. We provide deep technical knowledge, and also bring a curiosity, dedication, and genuine compassion for customers to our work. We often work as a team to solve difficult issues. 

While experience with sound is absolutely a plus, we are specifically looking for a candidate with experience in one or more of the following areas: 

• Lighting

• Stage Management

• Video

• Broadcasting

• Product licensing

Required Skills

The successful applicant will have all of the following skills:

• Superb writing skills.

• Experience with QLab at a moderate or expert level. (At least a year or two of actual hands-on experience with QLab.) 

• Compassion, empathy, and an ability to convey a friendly and supportive tone via email.

• Patience and a pleasant demeanor, with customers and with teammates.

• A willingness to learn, adaptability, attention to detail, and problem solving skills.

• First-hand familiarity with the process of producing theater — you understand the environment our customers work in and the strains and stresses of that environment. You understand terms like standby, upstage, spike, and strike. You’ve experienced a technical rehearsal. You have (at least) run sound, lights, or video for a show at some point.

• Basic macOS administration skills.

• Willingness to ask questions and self direct learning in areas where you are not already an expert.

• Willingness to learn Figure 53’s complex licensing system and ultimately provide support to customers about that system. 

• Ability to manage your own calendar, and timeliness.

• Ability to maintain focus while working independently and remotely. 

• Ability to bring renewed energy for repetitive work. 

 

Bonus Point Skills

While no one person will be an expert in all of these things, any of the following skills would impress us:

• Professional (or high-level) experience as a technician, designer, director, or stage manager.

• Extensive customer service experience, particularly with a written component. 

• You’ve done technical work for theater in multiple departments.

• You’ve used MIDI or OSC to control a show.

• You’ve dabbled in AppleScript, or written AppleScripts to control QLab.

• If your background is in audio, familiarity with any of the following:

• Meyer, d&b, L-Acoustics, or QSC loudspeakers or processing hardware

• DiGiCo, Yamaha, Allen & Heath, or Behringer mixing consoles

• RME, Motu, Universal Audio, or Focusrite audio interfaces

• Dante/AVB

• If your background is in video, familiarity with any of the following: 

• Blackmagic hardware

• a solid grasp on the concepts of resolution and frame rate

• the uses of and differences between VGA, DVI, HDMI, and SDI

• network video systems, such as NDI

• live video systems, live camera feeds, camera switching

• projectors made by either Panasonic, Barco, or Christie

• LED Video walls and controllers

• knowledge of what baluns are and how to use them

• Matrox/Datapath multi-heads

• If your background is in lighting, familiarity with any of the following:

• ETC Express or EOS-family consoles

• Programming lighting effects or other complex sequences.

• reading a lighting plot

• Pre-visualisation software like Vectorworks, WYSIWYG, or Capture

• Art-Net protocol

• USB-DMX devices

• If you are a stage manager, experience with the following:

• Running many shows on QLab

• A working knowledge of QLab programming

• Troubleshooting various technical issues in a rehearsal environment

• We build our schedule collaboratively as a team. While it is not a requirement, availability and willingness to work mornings (starting at 9am) in the Eastern Time Zone is a plus, as is a willingness to occasionally work holidays & weekends. 

• Availability during periods which are typically busy for professional theatre: September-early November, February-March

• Familiarity and experience with Github

Salary and Benefits

• All full- and half-time employees at Figure 53 are paid based on the same annual salary. (Our CEO makes 1.5x the base salary). The base salary is $76,000 for half-time (20 hrs/week) employment.

• After 1 year at Figure 53, you’ll receive quarterly profit sharing which is divided based on the length of time you’ve been at the company. Profit sharing is often a significant portion of our compensation.

• 25 paid vacation days, unlimited unpaid vacation days (with notice and permission), and paid federal holidays plus the week between Christmas and New Years off.

• SIMPLE IRA retirement plan with employer contribution matching 

• Free health insurance for you, your spouse, and your dependents, including an HRA for out-of-pocket spending. Vision and dental insurance are included because teeth and eyes are also part of your body.

• Fully remote work.

 

Figure 53 is committed to building a culturally diverse staff and strongly encourages applications from people of color, women, LGBTQ+, those living with disabilities, or a member of any group that is traditionally excluded from work in the tech sector. 

The position is open immediately. We are accepting applications through Friday, June 5th.

To get a sense of our company culture and HR policies, we encourage you to take a look at our handbook.

How to Apply

Please email jobs@figure53.com to apply. Attach PDFs of your resume and a cover letter that demonstrates your relevant experience and interest in the job. If you have any example QLab workspaces you’ve created we’d love to see those too.

To apply: https://weworkremotely.com/remote-jobs/figure-53-senior-qlab-support-specialist-half-time-1

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you’ll be able to fully realize your potential. Plus, you’ll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.

As a Care Strategy Consultant II, you will leverage advanced expertise in MCG content and solutions to support complex customer engagements and drive optimal use of MCG solutions. This role proactively partners with stakeholders to address challenges, assess workflows, and recommend strategies that maximize effective usage of MCG solutions. Beyond customer support, this role emphasizes mentoring team members and representing the team on strategic initiatives and industry events. Additional responsibilities include collaborating across MCG departments to address potential barriers to success and providing actionable feedback for continuous improvement.

You Will:

• Demonstrate extensive expertise in MCG content and software solutions, including mastery of application and implementation to optimize outcomes

• Support complex customers (at risk, multi-facility, multi-solutions) to address challenges and changes using MCG solutions by assessing current workflows and recommending workflows that optimize use of MCG solutions to meet customer needs

• Lead discussions with customer executives and other high-level stakeholders to drive strategy and decision-making

• Assess customer needs to identify areas of risk or gaps in workflows

• Provide strategic guidance aligned to customer goals to maximize value from MCG solutions

• Monitor and measures strategy effectiveness with dashboards and reporting

• Adopt and applies AI-driven tools and capabilities to improve efficiency, support decision-making, and enhance the overall customer experience

• Lead change management processes for optimal adoption of MCG solutions

• Collaborate with customers pre and post implementations for support and strategic decisions

• Collaborate with Account Management to provide clinical insights, identify risks, and support implementation approaches for identified customers

• Effectively communicates with internal stakeholders to provide updates on engagement progress and address needs promptly

• Demonstrate capability to identify potential barriers to re-licensure and collaborates proactively with other MCG departments to improve success

• Provide customer feedback to the Product Management team for solution enhancements and issues impacting adoption

• Maintain proficiency with Salesforce, Gainsight, Microsoft Office

• Utilize the Customer Success Toolkit

• Demonstrate proficiency in MCG Core Competencies

• Represent and advocate for the Care Strategies team across MCG internal initiatives and external strategic projects (example: Commercial Launch, Early Adopters)

• Partner with Director of Care Strategies and Manager, Care Strategy Consultants to improve processes within the team

• Mentor Care Strategy Consultants

• Assist with new hire onboarding to support new team members

• Provide insights and education to other members of Customer Success for the CSC role

• Represent MCG at industry events and conferences

What We’re Looking For:

• 3+ years experience with MCG required

• Experience in project management/ implementation processes required

• Experience reviewing and applying clinical insights to data required

• Associate’s degree in nursing required

• Active RN license required

• Ability to travel 50-80% of the time required

• Ability to effectively and efficiently work remotely

• MCG Certification or obtained within 6 months of employment

Licensure/Certifications/Registrations/Permits:

• Active RN license

Other Qualifications:

• Bachelor’s degree preferred

• Extensive Utilization Review/ Utilization Management/ Case Management experience preferred

• National certification preferred (CCM, ACM)

• Experience with Change Management principles preferred

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Pay Range: 100,000 – 141,000

Other compensation: Bonus Eligible

Perks & Benefits:

💻 Remote work

✈️ Occasional travel expected for company-sponsored events

🩺 Medical, dental, vision, life, and disability insurance

📈 401K retirement plan; flexible spending and health savings account

🏝️ 15 days of paid time off + additional front-loaded personal days

🏖️ 14 company-recognized holidays + paid volunteer days

👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave

🌈 LGBTQ+ Health Services

🐶 Pet insurance

📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/

We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.

All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Note on interviews : We may use AI tools to audio-record and transcribe interviews for note-taking purposes. These are used only by our hiring team and do not make decisions on their own. Let us know if you prefer an alternative.

MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees’ unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provideaccommodationsfor individuals. Please let us know if you require any support.

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. ‍ We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

The Advanced Technical Solutions (ATS) team is the deepest technical resource within Innovid’s Solutions & Innovation organization, serving as the final escalation point across the client lifecycle — from pre-sales through implementation and sustained platform success — engaging across commercial, operations, product, engineering, and ecosystem partners. The Solutions Engineer is a senior technical contributor on this team and the go-to authority for complex platform situations that exceed standard support. This is not a frontline role — you step in where others stop, find the non-obvious answer, and bring a solutioning mindset: not just yes or no, but “yes, and here’s how” or “not that way, but here’s what will work.” Your primary focus is Innovid’s Ad Delivery Platform — omni-channel ad serving, DCO, creative management, and reporting and insights across open web, CTV, mobile, and native.

The Impact You’ll Make:

Expert Technical Escalation

• Serve as the advanced escalation point for complex platform issues that exceed the resolution capacity of earlier support tiers
• Diagnose and resolve high-stakes situations across ad serving, DCO, creative management, reporting, tracking, and measurement
• Surface thematic patterns across escalations that point to systemic issues or broader platform opportunities
• Stay composed and drive clear resolution paths during active remediation scenarios

Client Lifecycle Support

• Provide advanced technical perspective during pre-sales and new business cycles, beyond the scope of Solutions Consultants or Sales Engineering
• Support implementation and activation phases to ensure technically sound, scalable configurations from day one
• Identify when custom or non-standard approaches are required and route or scope accordingly
• Join client and partner calls when advanced technical depth is needed — pre-sales, implementation consultation, upsell or cross-sell

Platform & Partner Engagements

• Support integrations across the advertising ecosystem — DSPs, SSPs, measurement partners, publishers, creative, data, and identity partners
• Engage on API-related questions and integration scenarios, connecting platform capabilities to external systems
• Contribute to platform projects and advanced use cases that extend standard product functionality

Collaboration & Internal Partnership

• Serve as a technical escalation and advisory resource for Operations, Client Success, Solutions Consultants, and sellers
• Partner with Product and Engineering to communicate platform feedback and advocate for solutions rooted in real client scenarios
• Engage Solutions Architecture and Custom Solutions Engineering when scenarios require scoped development or custom tooling

Knowledge, Documentation & Enablement

• Maintain and contribute to internal documentation and knowledge bases that power scalable support
• Share learnings proactively to help the broader team resolve issues faster and with more confidence
• Identify opportunities to automate, optimize, and improve how the team operates

What You’ll Bring:

Required

• +4 years of experience within similar roles
• Advanced English skills
• Strong understanding of internet and web technologies: HTTP/S, DNS, cookies, pixels, tags, data flows, and the digital advertising ecosystem
• Ability to diagnose complex technical problems across large or ambiguous data sets and identify non-obvious root causes
• Excellent communication skills — able to engage technical and non-technical stakeholders at all levels of seniority with confidence and clarity
• Analytical and process-oriented mindset with a track record of structured problem solving and accountable delivery
• Comfort operating in a dynamic, fast-moving environment where priorities shift and high-stakes situations require quick, clear thinking
• Collaborative instincts with the ability to build strong internal and external relationships

Preferred

• Experience in advertising technology — ideally with exposure to ad serving, programmatic, DCO, or related platform environments

• Hands-on experience with APIs (REST), tag management, and third-party integrations

• Familiarity with scripting or light coding (JavaScript, Python, or similar) — useful for technical troubleshooting and solution exploration

• Exposure to CTV, mobile, or omni-channel ad delivery environments

• Experience working across DSPs, SSPs, measurement vendors, or other ecosystem partners

• Curiosity around applied AI and emerging tools as a means to solve problems and scale team capabilities

What We’ll Offer:

• Unlimited Vacations
• Monthly Inflation updates
• Lunch Credit
• OSDE 410 as medical assurance
• English lessons
• Gym coverage
• Internet coverage
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training
• Hybrid & flexible working model - nice offices in CABA with endless snacks & beverages
• High visibility roles with a tremendous amount of growth potential
• Global team and cross-company collaboration unlike anywhere else!

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We’re committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Please note that this role is open exclusively to candidates based in the United States or Canada in the Eastern or Central Timezones. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest!

WHAT YOU WILL DO:

Strategic Account Management

• Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes.

Adoption & Engagement

• Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client’s evolving needs and strategic priorities.

Strategic Guidance

• Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze’s solutions on their business goals.

Business Reviews

• Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners.

Customer Advocacy

• Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs.

Problem-Solving

• Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration.

Renewal & Expansion

• Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth.

Cross-Functional Collaboration

• Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze’s value proposition.

WHAT WE ARE LOOKING FOR:

Strategic Customer Success Experience

• Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts.

Executive Presence

• Confidence and expertise in engaging with senior leadership, including C-level executives and decision-makers, to deliver impactful presentations, business reviews, and strategic guidance.

Analytical Mindset

• Strong ability to analyze customer data and deliver actionable insights that drive adoption, mitigate risk, and highlight growth opportunities.

Adaptability

• Thrive in a fast-paced, ever-evolving environment, and embrace innovation as you help customers navigate Maze’s solutions and industry changes.

CS Tool Proficiency

• Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools.

BONUS POINTS IF:

• Research expertise

• Certification in Google’s Conduct UX Research and Test Early Concepts (Coursera) or equivalent experience in user research methodologies, UX principles, and leveraging insights to drive strategy.

GOALS YOU WILL CONTRIBUTE TO OR OWN:

• Customer Health & Customer Advocacy

• Proactively monitor and maintain strong customer relationships and satisfaction levels.

• Net Dollar Retention (NDR)

• Drive revenue growth through renewals and expansion opportunities.

• Elevate customer success stories, contributing to referenceable accounts and testimonials.

• Active Usage

• Promote consistent usage and expansion of Maze’s solutions to ensure alignment with customer objectives.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. ‍ We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

The Advanced Technical Solutions (ATS) team is the deepest technical resource within Innovid’s Solutions & Innovation organization, serving as the final escalation point across the client lifecycle — from pre-sales through implementation and sustained platform success — engaging across commercial, operations, product, engineering, and ecosystem partners. The Solutions Engineer is a senior technical contributor on this team and the go-to authority for complex platform situations that exceed standard support. This is not a frontline role — you step in where others stop, find the non-obvious answer, and bring a solutioning mindset: not just yes or no, but “yes, and here’s how” or “not that way, but here’s what will work.” Your primary focus is Innovid’s Ad Delivery Platform — omni-channel ad serving, DCO, creative management, and reporting and insights across open web, CTV, mobile, and native.

The Impact You’ll Make:

Expert Technical Escalation

• Serve as the advanced escalation point for complex platform issues that exceed the resolution capacity of earlier support tiers
• Diagnose and resolve high-stakes situations across ad serving, DCO, creative management, reporting, tracking, and measurement
• Surface thematic patterns across escalations that point to systemic issues or broader platform opportunities
• Stay composed and drive clear resolution paths during active remediation scenarios

Client Lifecycle Support

• Provide advanced technical perspective during pre-sales and new business cycles, beyond the scope of Solutions Consultants or Sales Engineering
• Support implementation and activation phases to ensure technically sound, scalable configurations from day one
• Identify when custom or non-standard approaches are required and route or scope accordingly
• Join client and partner calls when advanced technical depth is needed — pre-sales, implementation consultation, upsell or cross-sell

Platform & Partner Engagements

• Support integrations across the advertising ecosystem — DSPs, SSPs, measurement partners, publishers, creative, data, and identity partners
• Engage on API-related questions and integration scenarios, connecting platform capabilities to external systems
• Contribute to platform projects and advanced use cases that extend standard product functionality

Collaboration & Internal Partnership

• Serve as a technical escalation and advisory resource for Operations, Client Success, Solutions Consultants, and sellers
• Partner with Product and Engineering to communicate platform feedback and advocate for solutions rooted in real client scenarios
• Engage Solutions Architecture and Custom Solutions Engineering when scenarios require scoped development or custom tooling

Knowledge, Documentation & Enablement

• Maintain and contribute to internal documentation and knowledge bases that power scalable support
• Share learnings proactively to help the broader team resolve issues faster and with more confidence
• Identify opportunities to automate, optimize, and improve how the team operates

What You’ll Bring:

Required

• +4 years of experience within similar roles
• Advanced English skills
• Strong understanding of internet and web technologies: HTTP/S, DNS, cookies, pixels, tags, data flows, and the digital advertising ecosystem
• Ability to diagnose complex technical problems across large or ambiguous data sets and identify non-obvious root causes
• Excellent communication skills — able to engage technical and non-technical stakeholders at all levels of seniority with confidence and clarity
• Analytical and process-oriented mindset with a track record of structured problem solving and accountable delivery
• Comfort operating in a dynamic, fast-moving environment where priorities shift and high-stakes situations require quick, clear thinking
• Collaborative instincts with the ability to build strong internal and external relationships

Preferred

• Experience in advertising technology — ideally with exposure to ad serving, programmatic, DCO, or related platform environments

• Hands-on experience with APIs (REST), tag management, and third-party integrations

• Familiarity with scripting or light coding (JavaScript, Python, or similar) — useful for technical troubleshooting and solution exploration

• Exposure to CTV, mobile, or omni-channel ad delivery environments

• Experience working across DSPs, SSPs, measurement vendors, or other ecosystem partners

• Curiosity around applied AI and emerging tools as a means to solve problems and scale team capabilities

What We’ll Offer:

• Unlimited Vacations
• Monthly Inflation updates
• Lunch Credit
• OSDE 410 as medical assurance
• English lessons
• Gym coverage
• Internet coverage
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training
• Hybrid & flexible working model - nice offices in CABA with endless snacks & beverages
• High visibility roles with a tremendous amount of growth potential
• Global team and cross-company collaboration unlike anywhere else!

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We’re committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Vanta Senior Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta’s specialized solutions. By combining your customer-centric approach with expertise in Vanta’s products and security best practices, you will contribute to the overall success and satisfaction of Vanta’s customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Senior Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

What you’ll do as a Senior Customer Success Manager at Vanta:

• Guide our customers in our Upmarket segment through onboarding, implementation, product adoption, and value-driven success.

• Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner.

• Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities

• Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.

• Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.

• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.

• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.

• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.

• Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.

• Liaise with Support to help quarterback resolutions for customer issues

• Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

How to be successful in this role:

• Have 6+ years of experience in Customer Success at a SaaS company.

• Background in running a strategic book of business.

• Willingness to collaborate with others and drive mutually beneficial outcomes

• Self-motivated and curious: Bias for action and committed to iterating when necessary

• Work effectively in a highly ambiguous, ever-changing environment

• Possess clear and thoughtful communication skills, with strong critical thinking ability

• Be highly empathetic to customers, with a proven track record of long-term customer retention.

• Experience with hitting retention targets and creating happy, healthy customers

• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

• Experience working in the security or compliance industry is a bonus

• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity

• Healthcare stipend towards health insurance for you and your dependents

• 16 weeks paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Commuter benefits for team members who attend the office

• 20 days of Annual Leave per year

• 9 company-paid holidays

• Virtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

ResponsibilitiesSentinel Technologies is seeking a highly skilled Network Support Engineer with CCIE-level expertise in Routing and Switching.

Position Summary: Serving as the main point of contact for Lytx clients, the Senior Client Success Manager (CSM)is responsible formanaging assigned client relationships throughout the client lifecycle, from deployment through renewal.

See Further. Act Faster. Think Bigger.

Everstream Analytics transforms risk intelligence with AI-driven insights to help businesses build agile, risk-optimized supply chains. By combining real-time data with advanced AI, our platform delivers early risk detection and actionable intelligence that integrates with planning, procurement, and logistics - enabling smarter decisions and turning vulnerabilities into strategic advantages. Companies like Google, Schneider Electric, Nissan, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!

What Matters Most to Everstreamers

Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:

• Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t
• Grit | We get the job done and keep going, so our customers can do the same
• Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how
• Virtue | We do what’s right, the right way—especially when it’s difficult
• Solidarity | When we celebrate each other and our differences, we all do better

Key Responsibilities

• Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
• Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
• Build and maintain executive-level relationships within assigned strategic accounts.
• Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
• Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
• Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
• Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
• Champion customer advocacy by helping expand customer references, testimonials, and case studies.
• Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
• Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
• Proactively identify risk and opportunity within assigned accounts and drive appropriate actions.
• Travel as needed to client locations for business reviews, analysis, and relationship-building.
• Be available and responsive in the event of any critical customer needs or emergencies.

Requirements

• 5+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
• Strong experience working with Enterprise-level customers and managing complex client relationships in the UK & DACH Regions.
• Professional fluency in German and English required.
• Depth in problem solving, supply chain analysis, and strategic planning.
• Exceptional written, verbal, and interpersonal communication skills.
• Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
• Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
• Ability to translate customer goals and business strategies into actionable success plans with little oversight.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree is a plus.
• Passion for helping customers succeed and proactive interest in continuously improving the customer experience.
• Hands-on approach, willing to engage directly with customers onsite when needed.

Location:

At Everstream, we’re a global remote-first company with a connected and collaborative culture where people thrive. Our team is made up of innovative, driven, and supportive individuals who value inclusion, teamwork, and shared success across borders, time zones, and backgrounds.

For this role, the work location is flexible, providing they are within reasonable travel distance of our DACH customers and able to travel as needed. Please note that working hours for this position are aligned to Central European time zones.

Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential.  It takes determination, focus, and resilience to scale a high-growth, global business. We’re looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren’t afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn’t always easy, but it’s always worth it. Does this sound like you? Grow your career at Everstream.

See Further. Act Faster. Think Bigger.

Everstream Analytics transforms risk intelligence with AI-driven insights to help businesses build agile, risk-optimized supply chains. By combining real-time data with advanced AI, our platform delivers early risk detection and actionable intelligence that integrates with planning, procurement, and logistics - enabling smarter decisions and turning vulnerabilities into strategic advantages. Companies like Google, Schneider Electric, Nissan, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!

What Matters Most to Everstreamers

Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:

• Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t
• Grit | We get the job done and keep going, so our customers can do the same
• Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how
• Virtue | We do what’s right, the right way—especially when it’s difficult
• Solidarity | When we celebrate each other and our differences, we all do better

Key Responsibilities

• Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
• Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
• Build and maintain executive-level relationships within assigned strategic accounts.
• Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
• Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
• Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
• Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
• Champion customer advocacy by helping expand customer references, testimonials, and case studies.
• Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
• Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
• Proactively identify risk and opportunity within assigned accounts and drive appropriate actions.
• Travel as needed to client locations for business reviews, analysis, and relationship-building.
• Be available and responsive in the event of any critical customer needs or emergencies.

Requirements

• 5+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
• Strong experience working with Enterprise-level customers and managing complex client relationships in the UK & DACH Regions.
• Professional fluency in German and English required.
• Depth in problem solving, supply chain analysis, and strategic planning.
• Exceptional written, verbal, and interpersonal communication skills.
• Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
• Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
• Ability to translate customer goals and business strategies into actionable success plans with little oversight.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree is a plus.
• Passion for helping customers succeed and proactive interest in continuously improving the customer experience.
• Hands-on approach, willing to engage directly with customers onsite when needed.

Location:

At Everstream, we’re a global remote-first company with a connected and collaborative culture where people thrive. Our team is made up of innovative, driven, and supportive individuals who value inclusion, teamwork, and shared success across borders, time zones, and backgrounds.

For this role, the work location is flexible, providing they are within reasonable travel distance of our DACH customers and able to travel as needed. Please note that working hours for this position are aligned to Central European time zones.

Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential.  It takes determination, focus, and resilience to scale a high-growth, global business. We’re looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren’t afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn’t always easy, but it’s always worth it. Does this sound like you? Grow your career at Everstream.